Systems Engineer - IT Service _HAM, DataComm & Invoice Management

Role: System Engineer (IT Service Management)

Experience-2+Years

Location-Bangalore

Mandatory skills: HAM, Expense Management, Datacom (Both Hardware and Software experience preferred)

Education and Experience: BE/BTECH degree

Notice Period: Immediate Joiners

Skills

• Strong knowledge in Hardware Asset Management (HAM) and Expense Management.
• IT Asset Lifecycle & Invoice Management.
• Excellent communication skills.
• Experience with IT audits (ISO20K, 27K).
• Compliance management.
• Expert in MS Excel.
• Knowledge of ServiceNow.

JD,

• More than2+ years of relevant experience in IT Asset Lifecycle & Invoice Management processes.
• Should be experienced in day to day Asset Management & Expense Management related activities
• Should have strong knowledge in all areas of HAM and Expense Management
• Excellent written, verbal and presentation skills for interacting with internal and external customers
• Manage IT hardware asset portfolio with respect to risk,cost control, governance, compliance, and performance objectives.
• Maintain company policies and processes.
• Manage a team of IT Asset Specialists
• Plan and implement IT hardware asset life cycle strategy; advise Procurement and IT Operations in procurement strategies for IT hardware acquisition.
• Serve as IT hardware asset management subject matter expert.
• Optimize usage and cost of IT hardware deployments.
• Manage acquisition, deployment, utilization, tracking, security, and final disposition of IT assets.
• Should be flexible to work in different shift timings and coordinate with different teams across geographies.
• Should be experienced in handling various IT audits ISO20K, 27K etc
• Experience in Compliance management w.r.t., IT Asset Management and Invocie Management
• Extreme detail oriented in all aspects of work.
• Ability to understand and interpret KPIs, SLAs and other IT service performance metrics as related to Asset Life Cycle Management and perform within the contract requirements.
• Ability to work as an effective team member as well as a self-motivated individual contributor. Proven ability to deliver high quality work on time and with minimal supervision, this role requires a self-starter.
• Ability to multi-task and prioritize working in a fast-paced environment.
• Expert level use of MS Excel in working with multiple large data sources to combine for use in problem resolution.
• Focused on planning ahead and managing time well.
• Strong bilingual skills (English) in both written and verbal communications.
• Willing to put in extra time and effort in crisis situations.
• Understand the core aspects and functionality of different service contracts during the life cycle of each asset based on the needs of the end customers/ end users (third party maintenance vs OEM prepaid maintenance, lease contracts and asset reuse
• Understand differences between warranties and maintenances, and what supports what.
• Experience in tracking of purchase orders information.
• Knowledge and experience of working in Service Now

Personal Attributes

• Detail-oriented.
• Able to multitask and prioritize.
• Strong English skills.
• Willing to work extra during crises.

Regards,

Infosys BPM Recruitment team