Systems Analyst 2-IT

As a System Engineer II at Oracle, you will be working directly with Oracle Cerner customers, providing support for various Mainframe Sysplex and LPARs that host hospital environments and regions. Your role will involve managing Batch, Console, and Subsystem activities, monitoring systems, and executing critical tasks like IPLs, clock changes, disaster recovery (DR) exercises, and maintenance events. Additionally, you will be responsible for responding to real-time system alerts (WTORs) and collaborating effectively with cross-functional teams to ensure timely issue resolution and adherence to customer SLAs. Your contribution will also include handling ad-hoc production requests, driving continuous process improvements, and supporting automation initiatives. Your responsibilities as a System Engineer II at Oracle will include: - Performing day-to-day maintenance of Mainframe systems for Oracle Cerner Customers, supporting various LPARs/hospitals and working on job scheduling tools. - Executing IPL, Console Monitoring, Clock Change, DR activities, and addressing Batch Job abends within the defined SLAs. - Ensuring timely response to WTORs/outstanding responses and conducting periodic system checks to maintain system availability for customers. - Supporting ad-hoc requests such as Running, Canceling & Holding Production/Test jobs and managing CICS/DB2 subsystems in coordination with Systems Programmers and Application Teams. - Engaging in on-call duties for timely issue mitigation as per the SLAs. - Working in rotational shifts to provide continuous support. Qualifications and Experience: - Bachelor's degree in computer science or relevant field. - 3-5 years of experience in troubleshooting skills including JCLs, Spool, CICS/DB2, Tape Issues, and Console Messages. - Proficiency in Mainframe batch and console operations, as well as job scheduling tools like CA7/Control-M/Zeke/OPC/ESP. - Monitoring Operating System thresholds such as memory utilization, CPU utilization, and Spool utilization. - Strong problem-solving abilities for JCL abends and related issues. - Experience in identifying and implementing automation and process improvement opportunities. - Effective documentation, risk identification, and communication skills. - Excellent customer-facing, written, and verbal communication skills. - Strong organizational skills with attention to detail and multitasking abilities. Oracle is a global leader in cloud solutions that leverages cutting-edge technology to address contemporary challenges. With a commitment to inclusivity and innovation, Oracle provides opportunities for growth in a diverse workforce. Competitive benefits, flexible medical, life insurance, and retirement options are offered to support employees. Additionally, Oracle encourages community engagement through volunteer programs and ensures accessibility for individuals with disabilities throughout the employment process.,