System Support AnalystOracle OSM

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Job Description 10+ years of experience in IT infrastructure, system administration, or DevOps related to Oracle OSM Manage and maintain Oracle OSM environments across development, test, and production Strong experience supporting Oracle OSM Strong hands-on experience with Oracle WebLogic Server in production environments Familiarity with Linux environments, shell scripting, and basic networking Exposure to container platforms (OpenShift, Kubernetes, or Docker) Experience with monitoring tools like Dynatrace or ELK Oracle or Red Hat certifications (or interest in pursuing them) Oracle OSM Infrastructure Operations Perform environment provisioning, patching, configuration, and refreshes; Ensure high availability, performance, and scalability of OSM infrastructure, including proactive monitoring and tuning; Support Bells customized implementations of Oracle OSM, Siebel, and SOA, with an understanding of their interdependencies and performance characteristics Hands-On Development in Support of Infrastructure: Contribute to cartridge deployment and configuration activities, including orchestration plan updates and order flow adjustments; Assist in debugging and resolving order fallout and orchestration issues, working closely with development teams; Apply scripting and light development skills (eg, XML, XSLT, Java, shell scripting) to support automation, configuration, and integration tasks OpenShift Migration & Modernization: Support the migration of OSM components to OpenShift, including containerization and deployment; Assist in designing and implementing OpenShift-native infrastructure solutions that meet Bells performance, security, and compliance standards DevOps & CI/CD Automation: Use tools such as GitLab, Jenkins, Ansible, and OpenShift Pipelines to automate deployments and environment provisioning; Maintain and enhance CI/CD pipelines for OSM cartridges and infrastructure components Monitoring, Troubleshooting & Optimization: Use tools such as Dynatrace, ELK, and Prometheus to monitor system health and performance; Investigate and resolve infrastructure and application-level issues, including root cause analysis and post-incident reviews Requirement Security & Compliance: Support the implementation of security controls and vulnerability management processes; Ensure infrastructure compliance with internal policies and industry best practices Collaboration & Agile Delivery: Work closely with product owners, developers, and offshore teams to support Agile delivery cycles; Participate in sprint planning, daily stand-ups, and retrospectives to align infrastructure and development work with business priorities Documentation & Knowledge Sharing: Maintain detailed documentation of infrastructure architecture, cartridge deployment procedures, and operational run books; Contribute to internal knowledge transfer, onboarding materials, and support guides to strengthen in-house capabilities" Oracle OSM environments in a production setting(eg, deployments, troubleshooting, cartridge support DevOps tools such as GitLab, Jenkins, Ansible, or OpenShift Pipelines to automate deployments or manage infrastructure Any experience with Oracle ESB, AIA, or MFW, or working with integrated Oracle stacks like SOA or Siebel What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment