System Engineer - Network Operations Management Center

System Engineer - Network Operations Management Center

System Engineer

Key Responsibilities

• Network monitoring and management:

  Proactively monitor network infrastructure, servers, and applications using tools such as Nagios, SolarWinds, PRTG, or similar. Identify, diagnose, and resolve network and system issues in a timely manner to minimize downtime. Respond to alerts and escalate incidents as per defined procedures. Perform regular network performance analysis and tuning.

• Incident and problem management:

  Serve as a point of contact for network and system-related incidents. Troubleshoot and resolve complex technical issues related to network protocols (TCP/IP, DNS, DHCP, VPN), routing, switching, and network security. Conduct root cause analysis for recurring incidents and implement preventative measures. Maintain detailed records of incidents, troubleshooting steps, and resolutions.

• System administration and support:

  Install, configure, and maintain network hardware and software. Manage and support network security infrastructure, including firewalls and VPNs. Perform regular system backups and recovery procedures. Provide technical support to internal teams and end-users when necessary.

• Documentation and reporting:

  Create and maintain comprehensive documentation for network configurations, processes, and procedures. Generate regular reports on network performance, system availability, and incident resolution.

• Continuous improvement:

  Stay updated with the latest networking technologies, security threats, and industry best practices. Identify opportunities for automation and process improvement within the NOMC. Participate in the planning and implementation of network upgrades and expansions.

Required Skills and Qualifications

• Proven experience as a NOC Technician, System Engineer, or in a similar role within IT operations (2-5 years).
• Solid understanding of

  networking protocols and technologies

  , including TCP/IP, DNS, DHCP, SMTP, SNMP, and VPNs.
• Hands-on experience with

  network monitoring tools

  (e.g., Nagios, SolarWinds, PRTG, Zabbix, or equivalent).
• Proficient knowledge of

  routing protocols

  (e.g., OSPF, EIGRP, BGP) and

  switching technologies

  (e.g., VLANs, STP).
• Understanding of

  network security principles and best practices

  (firewalls, IDS/IPS, access control).
• Strong

  analytical and problem-solving skills

  with the ability to perform effective root cause analysis.
• Excellent

  communication

  (written and verbal) and interpersonal skills.
• Ability to

  work effectively in a fast-paced, 24/7 operations environment

  and manage tasks under pressure.
• Self-motivated, detail-oriented, and a strong team player.

Education

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field;

  OR

• Equivalent work experience in a relevant role.

Desired/Preferred Qualifications

• Relevant certifications such as

  CCNA (Cisco Certified Network Associate), CompTIA Network+, or ITIL Foundation

  .
• Experience with

  scripting languages

  (e.g., Python, Bash) for automation.
• Familiarity with

  cloud networking concepts

  (AWS, Azure, GCP).
• Knowledge of

  ITIL framework and practices

  .