should have good knowledge in ticketing tool,O365,windows troubleshoot Technical Support : Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals. System Installation and Maintenance : Install, configure, and update operating systems and applications. Qual- Any Graduate Exp-2+yrs

Level L1 Experience Range 2-3 Years Required Skills Set Hardware and Windows, Good Communication Skills Salary Range 20,000-23,000 Qualification Graduate/10+2 and 3 Years Diploma Certification Optional Technical Question How do you approach troubleshooting complex technical issues reported by customers? Can you describe your experience with diagnosing and resolving software or hardware problems remotely? How do you handle difficult or irate customers in a support scenario? Describe a time when you provided exceptional customer service to resolve a challenging issue. How do you stay updated with the latest features and updates of the products/services you support? Can you explain a technical concept related to our product/service to a non-technical customer? How do you document customer interactions and technical solutions? Provide an example of a report or documentation you created to improve support efficiency or customer satisfaction. How do you collaborate with other teams (e.g., development, product management) to resolve customer issues? Describe your role in escalating critical issues and coordinating responses across teams. What customer support tools or systems have you used in previous roles? How do you leverage remote desktop tools or software to assist customers effectively? How do you ensure that customer support processes align with service level agreements (SLAs)? Describe a situation where you identified a recurring issue and implemented a solution to prevent it from happening again.

Experience: 2-4 Years Job Responsibility: 2-4 Years experience in troubleshooting in desktops, laptops, and printers, local networking devices and Installing new software and update each of them. Configure and install localnetwork printers also coordinate with vendors if required. Configuration and deployment of new desktop and laptop systems. Work with hiring managers to order hardware/software for new employees and set up new workstations in a timely manner Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance with SLA. Provide new hardware/software for users as approved, assist in asset tag control and inventory management. To support daily technical support activities for desktop, data, and server management. Customize desktop applications to meet user needs. Follow up with clients to ensure their systems are functional. Experience with firewalls, Internet VPNs remote implementation, troubleshooting, and problem resolution. Installation, configuration and troubleshooting of Operating system, all types of applications, drivers, and necessary updates. Addressing user tickets regarding hardware, software, and Addressing user tickets regarding hardware, software, and networking issues and resolve issues within given SLA

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

Experience: 1-2 Years Job Responsibility: 1-2 years of Industry Experience in handling end user support List them in order of importance. Desk side (Win7/Win8/Win10) Troubleshooting experience. OS & Application (MS-Office, Acrobat Reader etc.), Antivirus handling experience Good Knowledge of Microsoft Outlook Mail Client installation/troubleshooting Good experience for managing desktops / Laptops / Network Printers etc. Having Average communication skills.

Server Engineer- Should be proficient in Server Hardware Any OEM experience will work out(HP/IBM/Dell etc) Should be having good experience in RAID/ILO . should be having good experience in hardware parts replacement. Qual- Any grad Exp-1+yrs

Experience: 1-2 Years Job Responsibility: 1-2 years of Industry Experience in handling end user support List them in order of importance. Desk side (Win7/Win8/Win10) Troubleshooting experience. OS & Application (MS-Office, Acrobat Reader etc.), Antivirus handling experience Good Knowledge of Microsoft Outlook Mail Client installation/troubleshooting Good experience for managing desktops / Laptops / Network Printers etc. Having Average communication skills.

Experience: 1-2 Years Job Responsibility: 1-2 years of Industry Experience in handling end user support List them in order of importance. Desk side (Win7/Win8/Win10) Troubleshooting experience. OS & Application (MS-Office, Acrobat Reader etc.), Antivirus handling experience Good Knowledge of Microsoft Outlook Mail Client installation/troubleshooting Good experience for managing desktops / Laptops / Network Printers etc. Having Average communication skills.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

2-3 Yrs MS Office, Mail Writing, Strong organizational and coordination abilities, Basis Hardware Knowledge,Complaint Resolution,KPI Tracking, Good Communication Skills & Writing Skills Grad./Diploma Question Tell me about yourselfWhat are your strength How do you think you handle feedback and criticism?What methods do you adopt to maintain productivityAre you comfortable operating in team environments and independently?How would you handle a difficult customer?What is productivity ?What is SLA & TAT ?Why we are using Vlookup/HLookup in Excel

Experience: 1-2 Years Job Responsibility: 1-2 years of Industry Experience in handling end user support List them in order of importance. Desk side (Win7/Win8/Win10) Troubleshooting experience. OS & Application (MS-Office, Acrobat Reader etc.), Antivirus handling experience Good Knowledge of Microsoft Outlook Mail Client installation/troubleshooting Good experience for managing desktops / Laptops / Network Printers etc. Having Average communication skills.

Position Specific Description Responsibilities: 1. Configured and commissioned SCADA/EMS software systems for renewable energy projects, ensuring stable operation and promptly resolving customer-reported issues. Responsibilities included problem investigation, troubleshooting, software upgrades, and configuration changes. 2. Addressed customer feedback and requirements by coordinating with relevant stakeholders to provide effective resolutions. 3. Oversaw and managed project acceptance processes, ensuring compliance with requirements and standards. 4. Regularly analyzed issues, compiled findings, and prepared comprehensive operation and maintenance reports. 5. Collaborated closely with project and site teams, including traveling to project locations as needed, to perform configuration tasks and support on-site activities. Requirements: 1. Degree in Electrical Engineering, Automation, Computer Science, or related fields. 2. Experience working with SCADA systems. 3. At least 3 to 5 years of experience in the wind farm industry (preferred). 4. Proficiency with communication protocols such as Modbus and IEC104, with the ability to independently resolve common communication issues. 5. Familiarity with basic Linux commands. 6. Proficiency in Microsoft Office tools and strong document organization skills. 7. Excellent communication and coordination skills, capable of independently interacting with customers. 8. Strong sense of responsibility and the ability to work under pressure. 9. Willingness to travel frequently for business purposes.

Position Title: Wind Domain O&M Engineer Location: India, Bangalore Job Type: Full-time Duration : 2 - 3 years contract : As a Wind Domain O&M Engineer, you will be responsible for the operation and maintenance of Univers wind energy applications, ensuring their reliability, efficiency, and performance. You will work with data-driven insights to optimize wind power management, enhance software and platform stability, and support the integration of digital solutions for wind farm operations. This role involves close collaboration with engineering, data analytics, and operations teams to develop and implement innovative strategies for wind energy optimization. Responsibilities: Oversee the operation and maintenance of wind energy applications, ensuring high availability and performance. Analyze wind farm operational data to detect anomalies, optimize performance, and support predictive maintenance strategies. Collaborate with software and data engineering teams to enhance SCADA systems, data analytics platforms, and digital wind energy solutions. Provide technical support and troubleshooting for wind energy software applications and platforms. Ensure compliance with industry regulations, cybersecurity standards, and data integrity best practices. Develop and maintain documentation related to system architecture, workflows, and operational procedures. Assist in the deployment of new technologies and features that improve wind energy management and decision-making. Requirements: Bachelors degree or above in Electrical Engineering, Computer Science, Renewable Energy, or related fields. 3+ years of experience in wind energy operations, SCADA systems, or software-based wind farm management. Strong understanding of wind farm data analytics, predictive maintenance, and performance optimization. Familiarity with SCADA systems and data acquisition for wind energy applications. Experience working with cloud-based platforms, IoT technologies, and digital twins in the wind energy sector. Knowledge of industry standards and best practices related to wind energy data management. Strong analytical and problem-solving skills with a data-driven approach. Excellent teamwork and communication skills, with the ability to collaborate across technical and business teams. Preferred Qualifications: Experience with machine learning or AI-based analytics for wind power optimization. Familiarity with scripting languages (Python, SQL, or similar) for data analysis and automation. Understanding of grid integration, power forecasting, and energy market dynamics. Hands-on experience with cloud services (Azure, AWS, GCP) for wind energy applications.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

Replacement of Anjali Gupta/R 15269 /17th June. On-site support, and support for Remote sites and work-from-home computing Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents Diagnosing & troubleshooting virus problems that can be fixed using antivirus tool deployed Re-installation of the anti-virus packages corrupted or deleted by the users Installation / Reinstallation of mail client software on users desktops/Laptops Install / configure/update e-mail software at client site. Configuration of clients PC Day to day troubleshooting activities Help in upgrade the version of Mailing software Onsite filed support -End user device h/w, and desktop software distribution Trouble shooting Ms Outlook and VPN related issue. Troubleshoot client software and basic network connectivity problems. Troubleshoot client software and basic network connectivity problems. Helping Users to Upstate the version of mailing software like Ms Outlook and Ms Office Package. Onboarding new users in Active Directory, Update user information in Active Directory, Password reset, User account unlocked related issue. Installation, configuration and troubleshooting mailing client s application, Office 365. Respond to requests for technical assistance by phone, email, chat or using the Service desk management system. Troubleshoots software and/or hardware issues/failures. Energetically follow-up on open incidents and problems and provide status updates and feedback to end users while problems are being investigated Provide SOP based first level resolutions Ticket creation / Categorization / Prioritization Ability to identify and organize tickets according to priority and forward tickets to Field Engineers (L2) Incident resolution and Ticket closure Worked with VIP User support on Priority basis. Installation and troubleshooting of anti-virus, like Symantec, MacAfee. Troubleshooting of Desktop, Domain, and Internet related issue. Worked on Service Now to Manage, Service request, Change base management, Incident related issue on priority basis. Support to End user via MS team or Skype, Zoom, technical related issue like (internet or intranet application issue).. Good Knowledge of DHCP & DNS.

Sysnet Global Technologies Pvt Ltd is looking for Customer Support Engineer to join our dynamic team and embark on a rewarding career journey. Responding to customer inquiries and resolving technical issues via phone, email, or chat Providing accurate and relevant technical information to customers Troubleshooting and diagnosing technical issues and providing solutions to customers Collaborating with other departments, such as engineering and product development, to identify and resolve complex technical issues Maintaining accurate and up-to-date customer records and documentation Developing and delivering technical training to customers and internal staff Participating in the development and testing of new products and features

Ticket Management : Monitor, prioritize, and assign incoming support requests using the organizations ticketing system to ensure timely resolution. Team Coordination : Lead and schedule helpdesk staff, ensuring adequate coverage and prompt response to user inquiries. Technical Support : Provide first-level support for hardware, software, and network issues; escalate complex problems to appropriate IT personnel. User Communication : Maintain clear and consistent communication with users regarding issue status, resolutions, and follow-ups.