Sr. Executive- Customer Service (Policy Servicing) Tilteddelta

2.0 - 3.0 years

1 - 4 Lacs

Mumbai, Mumbai (All Areas)

Work from Office

I am hiring this position for one of our Life Insurance client. Candidates having minimum 2-3 years of experience in Policy Servicing role in Customer Service with Life Insurance company will only be preferred. Role & responsibilities Handling company-initiated payout i.e. survival benefit, Maturity and Discontinuance • Daily reconciliation to ensure customer is getting payout within predefined TAT. Daily MIS to senior management to create visibility. 100% payout through e-mode Timely amendment of SOP as and when process changes Key Focus areas: Adherence of TAT 100% payout through e-mode. Accuracy of payout Zero escalation and delay Preferred candidate profile Good written and verbal communication Good MS office experience specially MS excel and PowerPoint Good logical reasoning 2-3 years of experience in life insurance domain

Posted 3 weeks ago

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