4 Support Tools Jobs

NTT DATA is looking for an exceptional Windows Admin to join the team in Bangalore, Karnataka (IN-KA), India. As a Systems Administration Advisor, you will provide ongoing systems administration support, including installation, customization, maintenance, and troubleshooting of hardware/software systems. Your responsibilities will involve addressing availability and reliability issues on systems across multiple locations, evaluating and integrating new operating system versions, drivers, and hardware, and ensuring system security measures are in place. You will play a key role in monitoring and tuning the system to achieve optimum performance levels in standalone and multi-tiered environments. Additionally, you will be involved in implementing system backup/disaster recovery procedures and directing recovery operations in case of system component destruction. This position requires 8-10 years of relevant experience, advanced knowledge of systems software/hardware, networks, and operating systems, as well as exceptional technical troubleshooting skills and interpersonal abilities. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With experts in over 50 countries and a robust partner ecosystem, NTT DATA offers business and technology consulting, data and artificial intelligence services, industry solutions, and application development and management. Join NTT DATA in shaping the digital future and driving innovation worldwide. Visit us at us.nttdata.com.,

You are an individual striving to grow your career with NTT DATA, a trusted global innovator of business and technology services. As a Windows Admin based in Bangalore, Karnataka, India, your role involves providing ongoing systems administration support for hardware and software systems. You will be responsible for installation, customization, maintenance, and troubleshooting, as well as offering technical support on programming tools, database systems, and networks. Your key responsibilities include addressing availability and reliability issues on systems such as Windows, Unix, and Mainframe across multiple locations. You will evaluate and integrate new operating system versions, drivers, and hardware. Additionally, you will be involved in remediation of daily incident tickets, system compliance, enhancement testing, policy adherence, client coordination, and operational recommendations. Monitoring and tuning the system for optimum performance levels in standalone and multi-tiered environments will also be part of your duties. As a Systems Administration Advisor, you are expected to have a deep understanding of your subject area and related fields. You will handle diverse issues, lead projects contributing to the company's success, and analyze business needs to optimize IT policies. Your role involves participating in strategic planning, development, and acting as a technical expert in the design and deployment of new systems to ensure server environment stability. With 8-10 years of relevant experience, you should possess advanced knowledge of systems software, hardware, networks, and operating systems. Exceptional technical troubleshooting skills and interpersonal abilities are crucial for this role. An undergraduate degree or equivalent combination of education and work experience is required, with a graduate degree being preferred. NTT DATA, a $30 billion company, serves 75% of the Fortune Global 100, offering business and technology consulting, data and artificial intelligence services, industry solutions, and application development and management. The organization is a leader in digital and AI infrastructure globally, committed to helping clients innovate, optimize, and transform for long-term success. With a presence in over 50 countries and a strong partner ecosystem, NTT DATA is dedicated to moving organizations confidently into the digital future. Visit us at us.nttdata.com for more information.,

As a Product Support Team Lead, you will be responsible for leading, mentoring, and growing the product support team to deliver exceptional support experiences. You will act as an escalation point for complex customer issues and product queries, utilizing tools such as SQL, JavaScript, Postman, and browser developer tools to debug customer issues effectively. Your role will involve building processes to log, track, and prioritize bugs and feature requests and collaborating closely with the product and engineering teams to enhance product reliability and usability. Reviewing customer screen recordings and usage patterns will be part of your responsibilities to identify UI/UX improvements. You will also be tasked with setting up and maintaining reporting on key support metrics like ticket volume, resolution time, and CSAT. Developing SOPs and knowledge bases for internal support teams and end-users, as well as driving process improvements to reduce ticket volume and enhance self-service adoption, will be crucial aspects of your role. Working directly with founders, developers, and marketers using BiteSpeed, you will help them achieve their business goals. Creating feedback loops from support to product and marketing teams for continuous improvements will also be part of your responsibilities. Ensuring a personalized, prompt, and delightful experience across all customer interactions will be a key focus area. To qualify for this role, you should have 3-6 years of experience in product support, customer support, or technical account management. Strong expertise in SQL (basic queries and data investigation), JavaScript (troubleshooting and browser debugging), and Postman (API testing and validations) is essential. Proven leadership experience or team management exposure is required, along with prior experience in a fast-paced SaaS or startup environment. Excellent communication skills, a problem-solving mindset, deep empathy for customers, and a keen attention to detail are qualities that will contribute to your success in this role. Experience in e-commerce platforms, especially Shopify, is a plus, along with familiarity with support tools like Intercom, Zendesk, or Freshdesk. A basic understanding of UI/UX and customer journey mapping, as well as the ability to work effectively in a global, remote-first team, will further strengthen your candidacy for this position.,

Lead a team of 8-10 support professionals across technical, functional, and infrastructure domains Design and manage shift schedules to ensure 24/5 support coverage