Support Team Representative

ONLY CANDIDATES LOCATED IN GOA CURRENTLY

Position: Support Team Representative

Experience: 3+ years

Job Location: Remote Working (WFH)

About Us

At Grassdoor Logistics Technologies we are redefining the landscape of Cannabis commerce by developing a Unified Operations Center which provides seamless, technology-driven solutions tailored to the unique needs of Cannabis businesses. Our platform is built to empower brands with the tools they need to establish, manage, and scale their online and offline presence while ensuring smooth, efficient, and compliant operations. Our technology has been adopted by Stiiizy, the biggest brand in the Cannabis industry. Join us and be a part of the team that is going to take over Cannabis commerce in the US.

Position Overview:

We are in search of an enthusiastic Support Representative to provide exemplary service to customers, employees, and assist in managing the logistics of driver scheduling. The ideal candidate will be a proactive problem solver with a customer-first mindset.

Roles and Responsibilities:

• Customer and Driver Support

Respond to customer and driver inquiries via phone, email, and chat, providing timely and effective solutions.

Assist in coordinating driver schedules to ensure optimal coverage based on location and demand.

• Logistics and Operations:

Support the lead in managing driver allocations and handling call-outs.

Actively call in drivers to fulfill time-sensitive shifts to be picked up.

Actively monitor and interact with software operational systems.

Report any identified bugs outside of SOPs to level 1 support team.

Collaborate with team lead to adjust operations in response to promotions and sales activities.

• Documentation and Feedback:

Maintain detailed records of support interactions and feedback in CRM systems.

Contribute to the upkeep of support documentation and training materials.

Expectations:

• Deliver exceptional service and maintain positive customer and driver relationships.
• Assist in optimizing driver logistics and resource allocation.
• Demonstrate initiative in resolving operational challenges and contributing to improvements.
• Keep abreast of product updates and service offerings to provide informed support.

Qualifications:

• Previous experience in customer support or logistics is preferred.
• Strong organizational and problem-solving skills.
• Proficient in using CRM systems and standard business software.
• Ability to adapt to evolving priorities and business needs.

Location: Remote

Work Timing :

US Shift-Rotational

Job Types: Full-time, Permanent

Benefits:

• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Night shift
• Rotational shift
• US shift

Application Question(s):

• Are you from Goa?
• Do you have Fiber Internet Connection?
• "Do you have a power backup or inverter at home?

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)