3 - 8 years
15 - 25 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
LOCATION: PAN INDIA Experience: 3-5 years Support Model: 24x7 rotational Role Overview: Provide support on Amazon Connect-related incidents and user issues. Handle basic troubleshooting of voice, call routing, and UI-based configurations. Support change announcements and basic deployment activities. Coordinate with L2/L3 engineers for escalation. Maintain documentation and update knowledge base. Skills Required: Hands-on experience with Amazon Connect (basic flows, routing, and settings) Exposure to AWS Lambda, S3, DynamoDB Basic understanding of WebRTC and voice troubleshooting Familiar with CloudWatch, Connect Metrics Willingness to learn Salesforce integration. (Service Cloud Voice) Strong willingness to work in support model and take ownership Experience: 5-8 years Support Model: 24x7 rotational Role Overview: Provide L2 level support for Amazon Connect and associated AWS services. Address incidents and troubleshoot system or telephony-related issues. Support service delivery and ensure announced changes are implemented. Maintain SLAs and escalate where required. Contribute to documentation and improvement plans. Support deployment through CI/CD pipeline. Skills Required: Strong hands-on experience with Amazon Connect Working knowledge of Lambda, DynamoDB, S3 Good understanding of call flows, routing, and WebRTC troubleshooting Familiarity with CloudWatch, Connect Metrics, CI/CD Exposure to Salesforce integration helpful. (Service Cloud Voice) Ability to work independently with issue resolution Good communication and support handling
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