10 Support Associate Jobs

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a BPO Business Support Associate to join our team in Chennai,India. We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. Positions General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service Processing and logging incoming chats/emails into the CRM system. Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments. Communicating effectively and professionally with both internal and external customers to resolve questions and issues. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. Collaborating with management or other team members as appropriate to proactively address service issues and concerns. Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry. Coordinating training and mentoring activities for new team members. Maintaining confidentiality of information. Performing other duties as the need arises. Required Skills for this role include: Candidate should have a minimum of 2+ years experience in Chat support that required you to work regularly scheduled shifts. Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting. Typing speed of 35 wpm. Ready to work in complete night shifts Any Graduation with English as a compulsory subject. Ability to sit at a desk/remote for extended periods. Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include: Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(chat/email) from customers inquiring about payments, policy information, or claims. Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

L1 Support Associate Introduction The Economist Technology teams deliver the tech which brings Economist Intelligence & Economist Impact to life for millions of avid readers, podcast listeners and content watchers. You will join our team at a time when the demand for excellence in our digital customer experience is higher than ever before. You will join a profitable, responsible business with a brand and culture that you can be proud of and with every opportunity to deliver success for the Group and yourself. We are seeking an L1 Support Associate. You will be dedicated to learning about technology management and will provide first class support for our growing service management capability. If you are a collaborative team member with a practical, can-do attitude and would like to join our fantastic team, we would love to hear from you. As part of this role you may expect to occasionally be available during non-standard working hours as per operational and business requirements. Job Summary: L1 Support Associate will be responsible for supporting Level 1 Technical Services ensuring smooth operations, and contributing to continuous service improvement for various TEG Business Units - Economist Intelligence, Economist Impact and Economist Newspaper. This role involves assisting with Service Desk, Incident, Problem, Change, and Service Request management, working closely with IT, DevOps, Engineering, Product, Project, Support teams and stakeholders to maintain high service quality and efficiency. Key Responsibilities: L1 Service Operations: Supports 24/7/365 monitoring and triage of alerts, incidents, and service requests Follows runbooks for issue validation, priority assessment, basic troubleshooting and resolution Manages escalations to L2 as required and communicates status to stakeholders Assists in managing Jira Service Desk Board -ownership of ticket queues, manage aging and keep daily churn healthy Assist in managing ITSM processes, including Major Incident, Incident, Service Request, Problem, Change, and Request Management. Support Service Level Agreements (SLAs) and internal OLAs. ITSM tool (JIRA, Confluence, ServiceNow, etc) usage and ensure accurate documentation of incidents and requests. Supporting Major Incident Management process Coordinate response efforts, engage relevant teams, communicate updates to stakeholders, and drive rapid resolution to minimize downtime (as needed) Maintain incident records and generate reports for performance analysis (as needed) Supports Continuous Improvement Initiatives (as needed) Qualifications & Skills: Education & Skills Required: Bachelor s degree in Information Technology, Computer Science, or a related field. 3-5 years of experience in IT service management, Technical L1 Support, Help desk Hands-On Experience with any of ITSM tools like ServiceNow, BMC Remedy, Confluence, Jira Service Management (Atlassian Suite), etc Understanding of ITIL principles and IT service management frameworks. ITIL Foundation certification Desirable (not mandatory): Understanding/skills in Observability & monitoring tools Understanding/skills in subscription & payments Understanding of AWS/Cloud Ops Soft Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Detail-oriented with strong organizational skills. #LI-Hybrid What we offer Benefits We offer excellent benefits including an incentive programme, generous annual and parental leave policies, volunteering days and well-being support throughout the year, as well as free access to all Economist content. Country specific benefits are also offered. Our Values Our values are a collective set of beliefs and behaviours that strengthen The Economist Groups purpose and demonstrate where we want to be as an organisation. They reflect on our mission to pursue progress for individuals, organisations and the world. Independence We are not bound to any party or interest and encourage exploration and free-thinking. We champion freedom, both within our organisation and around the world. Integrity We are bold in our efforts to uncover the truth and stand up for what we believe in. We inspire trust through our rigour, fact-checking and transparency. Excellence We aspire to the highest standards in all we do. We are ambitious and inquisitive in our pursuit of continuous progress and innovation. Inclusivity We value diversity in thought and background and encourage healthy debate with a breadth of perspectives. We treat our colleagues and customers fairly and respectfully. Openness

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. We re Hiring! Associate Support Consultant Join us in delivering exceptional client support and driving impactful healthcare solutions. What You ll Do As an Associate Support Consultant , you ll be the first line of support for our clients solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve: Resolving client issues related to product functionality and system setup Logging, tracking, and documenting support cases Collaborating with product teams to escalate bugs or feedback Reproducing client issues and assisting in root cause identification Learning continuously through mentorship and knowledge base use Who You Are Bachelors degree in any stream - Technical/Science/Humanities Strong verbal and written communication skills (C1 English proficiency) Curious, tech-friendly, and eager to learn troubleshooting basics Comfortable working in a hybrid or remote support environment Bonus If You Have 2-3 years of experience in a customer or product support role Basic familiarity with cloud, app support, or healthcare software Working Style Standard weekday hours, with occasional after-hours or holiday support when needed Enjoy a flexible work setup from home and a professional office space We appreciate your time off! Just a heads-up: during key business times, PTO might be limited to keep things running smoothly Ready to support world-class products and build your career in tech support? Apply Now! Let s grow together. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!

Are you passionate about improving the quality of customer experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? Would you like to enable change that drives business growth while protecting Amazon s Selling Partner experience? The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for SPS Associate Advisors. Candidate should respond to associate support requests in real time providing education to associates with the goal of achieving first contact resolution, as well as a remarkable, reproducible seller/vendor experience. Candidate should also liaise with other departments such as Customer Service, Business Teams, stakeholders from different Market places, Merchant Investigations, or Payments teams as required to resolve stakeholder issues and questions. Candidate should display high energy, with passion for technical and process proficiency and a drive to be a relentless advocate for the Seller/Vendor and Associate experience. Has clear understanding of the SPS Ops Support team and how to get things done through formal channels and informal networks. Deep knowledge base in several platforms and specialties with the ability to share that knowledge with others. Willingness to take ownership and offer solutions to ensure a perfect interaction for Selling Partners. The ideal candidate will have the ability to provide just in time coaching and corrective guidance with a focus on building self-sufficiency and accountability in the associate team. Candidate should also possess great deep dive skills to identify the root cause on audits/project or ACES related work. About the team Ops Support team is a part of Partner Support & Solutions (PSAS). We provide operational support to various internal departments which are dependent on Selling partner catalog & Selling partner outreach. We ensure business continuity by solutions and support through trouble tickets. Ops Support team provides support to NA(US and CA), EMEA(UK, FR, DE, IT, ES, AE and KSA), APAC (IN, AU and SG) regions. ***Note: Only candidates who are currently in Acting Advisor role are eligible to apply as per ELI program. Should be a graduate with minimum 2-3 years of contact handling experience in Selling Partner Support. Demonstrates ability to analyze data, using the data to drive decision making. Fosters a positive team environment and collaboration within the AA network. Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers. Demonstrates effective, clear and professional written and oral communication. Strong prioritization and time management skills, with a high degree of flexibility. Ability to embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. Demonstrates effective communication, composure, and professional attitude. ***Note: Only candidates who are currently in Acting Advisor role are eligible to apply as per ELI program. Performance should be in good standing in last two performance cycles. Candidate should not be on any active performance or behavior related plan. Amazon.com is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Global operations advisor driving customer-focused actions and business metrics across teams. Partners with managers to evolve advisor role, provides trend-based feedback, and implements cross-regional solutions Works across team(s) and Ops organization WW to enable associates to take the correct action for customers and drive business metrics. Partner with managers at the sites/functions to continuously evolve advisor role and provide feedback to operations team based on the trend analysis and patterns observed through advisor-investigator working relationship. Structures and develops implementation of plans and works with Ops leaders to pilot and test new solutions and then roll-out across the broader Ops organization at country/cross-country and/or cross regional level. Basic Operations: The candidate needs to be able to drive results in a production environment. Will be accountable for responding and solving investigator queries within a defined SLA as per target. Will be answerable to managers and leaders across sites and must support her/his investigator team towards meeting the operational metrics of quality, productivity. Associate Support: The Advisor would be responsible for associate query resolution with minimal repeat contacts and establish communication in developing investigators for production work. Process Improvements: As an Advisor, the candidate would need to identify operational inefficiencies and work towards existing procedures/SOPs to be enhanced. Problem Resolution and Continuous Improvement: Master new advising methodologies and coaching techniques Analyze trends and implement data-driven solutions Enhance investigator work quality for new and existing teams Stay current on tools, processes, and training techniques Serve as accessible KYC resource Develop and improve existing tools Extract insights and formulate recommendations Cross-Functional Partnerships and Collaboration: Drive objectives through cross-functional teamwork Influence stakeholders through effective communication Convey analysis value to business stakeholders Enhance training and quality assurance across teams Real-time Investigation Support: Provide virtual support across the network Offer deep dives, mentoring, and escalation assistance Facilitate cross-training and knowledge transfer This role demands a proactive approach to problem-solving, strong analytical skills, and the ability to collaborate effectively across various teams and levels of the organization. Drive customer-focused actions and business metrics across worldwide operations Evolve advisor function through site manager partnerships and trend analysis Develop and implement new solutions with Ops leaders Pilot and roll out improvements across country, cross-country, and regional levels This role optimizes global operations, enhances advisor effectiveness, and scales solutions across the organization. A day in the life Key Duties: Drive production results and resolve investigator queries within SLAs Support team in meeting quality and productivity targets Efficiently handle associate queries and develop investigators Identify and address operational inefficiencies Collaborate with Ops leaders to pilot and roll out new solutions Analyze trends in advisor-investigator dynamics for actionable insights Good KYC Knowledge 12+ months experience as KYC Investigator Rotational shift availability Peer advising experience Risk Management Fraud domain expertise Strong communication skills Coaching and leadership abilities Adaptability to fast-paced, ambiguous environments Virtual advising and cross-cultural competence Ideal candidate combines technical knowledge, investigative experience, and strong interpersonal skills to excel in a dynamic, global role Preferred Qualifications: Consistent top performer with strong leadership principles KYC process expertise Coaching and Mentoring skills Short Term Advisor experience

Project Support Associate Hyderabad, India Hybrid Job ID: 17244 Date posted: June 04 2025 Category: Technology Job Level: Officer Project Support Associate ABOUT US We are Alter Domus. Meaning The Other House in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at careers.alterdomus.com As a Migration Officer you will be responsible for supporting and overseeing the migration process from one application to another. Responsibilities: Help create a plan of all activities and tasks required to populate the new solutions with all current and historical data necessary for the correct operation of the application. Help create and monitor a report progress tracker for all data migration activities and stages. Identify and report if there are issues or risks during the data migration activities. Co-ordinate and manage data migration activities and tasks. Arrange cleansing and enrichment of data. Testing of populated data to assess and assure quality and accuracy of populated data. Qualifications: 3-5yr of Previous experience in a similar role is a must You are fluent in English You are a fast learner and have excellent communication skills You work well independently as well as in a team WHAT WE OFFER: We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, birthday leave Continuous mentoring along your career progression Active sports, events and social committees across our offices Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative. We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: ) #LI-HYBRID Share this job Hyderabad, India Jun. 04, 2025 Hyderabad, India Jun. 04, 2025 Hyderabad, India Jun. 04, 2025 No previously viewed jobs Our stories Amanda Donohue, Senior Manager, Cork Think ahead to five years time and where you would like to see yourself. That s what I did and Alter Domus offered me the right path. Aristidis Halikias, Managing Director, Chicago Many might think that the financial services industry is primarily numbers and math, but I believe we are a people business. The people at Alter Domus make it what it is, and we have some of the best in the entire industry. Carla Walmsley, Senior Manager, Jersey Alter Domus were fully supportive through my studying path, providing study support in the way of study fees and study leave, as well as some flexible working towards nearer each exam to help me manage with work/life (and exam!) balance. Shania Galea, Corporate Services Officer, Malta As a junior, I learn a lot from all colleagues around me. In addition, the AD Academy keeps on providing us with all the training we need. Join our talent community Already a member? Log in here Email Address First Name Last Name Country Code Phone Number Upload your CV/Resume below Interested In Please select a category or location option. Click Add to create your job alert. Job Category Location Opt-in Promotion

AssisTech Foundation (ATF), is India s first Assistive Technology (AT) ecosystem that focuses on empowering Persons with Disabilities (PwDs) by enabling learning, livelihood, and living opportunities (3Ls of empowerment). We do so by harnessing the power of AT & supporting development of innovative technology products and services. In a span of 4 years, ATF has impacted the lives of 9.1 lakh (910,000) Persons with Disabilities (PwDs) through its high impact programs and initiatives. ATF has a network of 450+ Assistive Technology Startups/ innovators in the country. ATF also co-founded a global network +N Inclusive Innovation Network with organizations in 6 other countries. About the Program: Adidvara is a digital platform designed to connect Persons with Disabilities (PWDs) with Assistive Technology(AT). It enables better access to learning, jobs (livelihood), and living opportunities in one place. Role Description: We are seeking a User Onboarding & Support Associate to join our team. In this role, you will play a vital part in ensuring our beneficiaries have a positive and successful experience with the Adidvara platform. You will be responsible for providing customer support, fostering user engagement, and gathering valuable feedback to continuously improve the platform. Role Requirements: Bachelor s degree in any field. Good communication skills and basic knowledge of computers. Should be able to communicate in Kannada. Key Responsibilities: Identify organisations that support PWDs and maintain a database of the same. Conduct user onboarding sessions (online) to guide new users through the platform s features and functionalities, profile setup and navigation. Provide timely and effective support to users via various channels (e.g., email, chat, phone call) to address their queries and resolve issues with respect to the App. Proactively engage with users to understand their needs, challenges, and feedback. Identify areas for improvement in the user experience and communicate these insights to the product development team. Track user interactions and engagement metrics. Prepare reports and presentations to analyze user behaviour and identify areas for improvement. Ensure completeness of beneficiary data What we offer: Competitive salary, opportunities for growth, collaborative work environment, flexible work arrangements and access to cutting edge technology. A way forward Interested candidates can submit their Resume along with a cover letter to deepali@atflabs.org with a copy to operations@atflabs.org The subject line of the email should read Job role Job Application Your Name (e.g., Program Manager Job Application Jane Doe ). Please utilize this job description as a reference when applying.

Job Summary Overview About Business Unit: The Mid-Market Operations team delivers on the human promise of our powerful platforms It s a thoughtful balance of human and machine; conscientious ad ops specialists executing flawlessly to drive business outcomes for our clients while relentlessly automating to allow us to do our best work On a path of continuous improvement, the team passionately performs to accountable standards and energetically pursues self-development for mastery in the face of a fast-changing technology landscape Were looking for someone with experience in digital media campaign management and troubleshooting Joining Epsilon as an Senior, Campaign Operations Analyst, youll play an integral role in coaching and developing a team of Campaign Operation associates as well as helping our global clients achieve their business goals All our team members are provided an extensive training programme Youll bring hands-on experience and develop your team, a broad understanding of digital marketing and onsite personalization, from both a technical and commercial perspective We encourage continuous learning and pride ourselves in supporting the progression of our team You will be responsible for configuration, trafficking, testing and quality assuring client display campaigns This is a unique opportunity to join an ambitious, leading digital marketing business Responsibilities Essential Functions and Responsibilities: Coach, mentor and support Associate Campaign Operation Analysts Build and configure digital display campaigns Work on multiple projects simultaneously and prioritise workload to ensure a smooth launch of each campaign within the set deadline - prioritisation is key Validate the set-up of all campaigns both in pre-launch and post-launch to ensure they meet requirements Test new product releases ensuring user experience remains intact Collaborate across Sales, Account Management, Media Delivery, Product and Engineering teams to produce high quality results On-going support, troubleshooting technical setups and maintenance of existing clients Become an expert in our platforms and processes Conceptualize and develop automation projects to be used company wide Ownership of your development Actively seek out opportunities to learn and support those around you Qualifications 5-8 years experience configuring digital display campaigns Experience coaching and mentoring, ideal but not mandatory A Bachelor degree and/or relevant courses Working knowledge of HTML and CSS languages Demonstrable interest in digital marketing and tech Keen attention to detail An excellent team player Ambition and a desire to learn Curiosity and an aptitude for problem solving Strong time management and prioritisation skills A pro-active, self-starter that thrives working in a fast-paced environment Excellent written and verbal communication skills A collaborative, positive can-do attitude You're adaptable, every day will provide a different challenge

At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Associate . IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24x7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon s ability to serve its customers on time. Responsibilities include, but are not limited to: 1.Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support. 2.Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations. 3.Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners. 4.Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5.This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment. 6.Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents. 7.This role will be working from Bangalore (BLR18) Corporate office. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.. Bachelor s degree/Diploma 6 months to 18 months of work experience. Good communication skills Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools Basic Understanding and troubleshooting skills on Network

IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24x7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon s ability to serve its customers on time. Responsibilities include, but are not limited to: 1.Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support. 2.Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations. 3.Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners. 4.Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5.This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment. 6.Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents. 7.This role will be working from Bangalore (BLR18) Corporate office. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.. Bachelor s degree/Diploma 6 months to 18 months of work experience. Good communication skills Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools Basic Understanding and troubleshooting skills on Network