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1 - 6 years

3 - 6 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title

Experience


Job Summary:

supply chain


Key Responsibilities

• Provide excellent customer service through calls, email, and chat

• Answer customer queries promptly and accurately

• Resolve customer complaints in a timely and appropriate manner

• Escalate issues to the appropriate department as required

• Provide regular reports on customer feedback and complaints

• Maintain accurate records of customer interactions and transactions

• Identify areas for improvement in customer experience and suggest solutions


Qualifications and Skills:

  • Bachelor's degree or equivalent education/experience
  • Experience in managing back-office operations in a similar industry.
  • Excellent written communication skills in English
  • Proven customer service experience in a back-office role
  • Proficiency in MS Office / Excel
  • Ability to work in a team environment.
  • Strong problem-solving skills
  • Ability to work under pressure and meet deadlines.

Additional Details:

  • This is a full-time position based in Ahmedabad.
  • Competitive salary and benefits package offered.
  • Opportunities for professional development and growth within the company.
  • A dynamic and supportive work environment
  • Availability to work in night shifts as per US timings.

If you meet the above criteria and are looking to contribute your expertise to a dynamic and growing organization, we encourage you to apply!


akash@engageexperts.in

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Engage Experts Management Consultancies Co. L.l.c
Engage Experts Management Consultancies Co. L.l.c

Management Consulting

Dubai

50-100 Employees

4 Jobs

    Key People

  • Mohammed Al-Farsi

    Managing Director
  • Sarah Al-Mansoori

    Senior Consultant

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