2 Studio Management Jobs

Luxury Fitness Brand Mumbai: Client Services & Sales Associate (Full Time) FRESHERS ARE WELCOMED About the Company: We are a growing fitness company that operates nine upscale, full-service exercise studios in the United States and internationally and a thriving video-on-demand platform. The company offers a unique, specialized exercise experience that has captured the attention of women worldwide. Since its inception, the company has developed a lifestyle brand that represents service, quality, expertise, innovation, attention to detail, market leadership, and results. With studios in New York City, the Hamptons, Beverly Hills, Philadelphia, and several international licensed locations, along with our video on demand platform, we continue to attract an expanding global fan base. In support of our outstanding customer focus, our staff, at all levels of the organization, is team-oriented, entrepreneurial, ambitious, and dedicated to delivering quality each and every day. We are currently seeking an outgoing and detail-oriented individual to join our team as a Full Time Client Services & Sales Associate (CST) at our newest studio locations in Mumbai, India. The Full Time Client Services & Sales Associate (CST) is a front-line business driver and brand ambassador of the brand. Under the direction of the Head of Sales & Client Servicing, CSTs must exhibit keen knowledge of our products, services, and merchandise to deliver luxury customer service while maximizing studio sales. Key Responsibilities: Provide top-level concierge and reception service to clients Perform essential daily studio tasks and projects, including checking clients into class, maintaining the luxury studio look and feel, assisting clients with package selection, etc. Maintain a positive attitude and represent the organization and its values in a positive way Provide support to Instructors and work as a team with all other staff members Assist with the training and coaching of new hires for the Client Services Team as needed Maintain product knowledge for all studio retail operations Uphold company brand standards in terms of studio look and feel, client service, and company culture Actively contribute to the company's topline revenue through achieving predetermined sales targets Requirements: Must be available to work 6 days per week, including either Saturdays or Sundays Capacity to work a flexible schedule, including weekends, early mornings, and holidays when required Freshers with MBA in Marketing who have an interest in customer service, sales experience Love of fitness and wellness Excellent written and verbal communication skills Strong computer skills Superior problem-solving and multi-tasking abilities Strong work ethic Ability to work both independently and in a team environment NOTE: The CTC for freshers will vary, and the offered CTC is 5.4 LPA + incentives on performance.

One of our client is having a vacancy for Fitness studio manager Work location : Mumbai[only mumbai candidates preferred] Shifts: Should be flexible to work in shifts Candidates having prior knowledge and interest in Pilates and Fitness are encouraged to apply. Studio Manager is responsible for overseeing the overall experience of the clients along with overseeing the day-to-day operations of the studio. The Studio Manager is responsible for ensuring the Studio Trainers/Instructors and all staff members provide exceptional customer service while assisting clients throughout their entire experience. Roles & Responsibilities: 1. Studio Management: Drive sales, retail and membership, through customer relations at the studio. Create reports and establish monthly sales goals. Responsible for overseeing overall studio maintenance. Basic troubleshooting surrounding the equipment. Communicate and follow up with vendors when necessary. Ensure that all merchandise and supplies are replenished, organized and straightened. Ensure that all studio signage is accurate and up to date. Monitor auto pays, billing, invoices and any other billing needs. 2. Staff Management: Create and manage all trainers scheduling. Oversee and assist all Studio Trainers and their relative responsibilities when needed. Managing client attendance, updating inventory, updating payment information and updating announcement boards. Update senior management on weekly, monthly and annual performance of the studio. 3. Client Relations: Answer phone calls and messages in professional manner. Maintain outreach email. Deliver exceptional customer service by addressing and resolving customer concerns and questions. Properly train staff to be able to interact with clientele in a poised and professional manner; supply them with the knowledge and responses required to handle client questions and direct them to the Manager when needed. 4. Marketing: Responsible for overseeing daily posting to social media AM/PM to stay in front of clients and communicate important and relevant studio information. Responsible for overseeing Studio Trainers task of acquiring videos, photos and other forms of content for social media daily. Gather and ensure that all marketing assets are finalized for events, promotions, and challenges. Ensure that all in-studio signage is up to date and reflects current events and seasonal changes. Work with outsourced team on targeted ads by creating content and copy Work with outsourced team to enhance SEO and Google My Business Brainstorm and implement new marketing tactics to boost sales Skills Required: 1. Excellent communication skills and well presented. English language fluency is mandatory. 2. Good with technology and basic computer skills. 3. Handling of POS System. (Training will be provided based on the software) 4. Strong customer service and social interaction skills demonstrating patience & cooperation. Previous background in handling clients preferred. 5. Passion for fitness and a genuine interest in the care and wellbeing of clients. 6. Strong attention to detail and accuracy. 7. Highly organized and ability to prioritize and meet deadlines. 8. Trustworthy and ability to handle confidential information. 9. Work as a member of a cohesive team with all clients, staff members and visitors. 10. Professional, punctual, soft-spoken, reliable, hygienic and neat. Note: Shifts include early mornings and/or evenings and weekends. Holiday availability and weekends required. Must be flexible to stay late and accommodate changes in studio class times. If interested please send your updated CV to sridevi.g@sapwood.net with current CTC,ECTC,notice period