CSR (Customer Service Representative) DULHE SAHAB

1.0 - 5.0 years

0 Lacs

jabalpur, madhya pradesh

On-site

As a Customer Service Representative in the Garment Retail Field, your primary responsibility will be to provide exceptional assistance to customers visiting the store. You will play a crucial role in ensuring a positive shopping experience by offering guidance on garment styles, sizes, fabrics, and availability. Your attention to detail and product knowledge will help customers make informed decisions during their shopping journey. Your key responsibilities will include greeting customers warmly, addressing their inquiries, and guiding them to relevant sections of the store. You will assist customers with product selection, facilitate fitting room operations, and ensure a seamless try-on experience. Handling customer complaints or concerns professionally and resolving issues in line with company policies will be essential aspects of your role. Staying updated on the latest collections, promotions, and sales will enable you to provide tailored recommendations based on customer preferences and needs. You will also be responsible for promoting ongoing offers, upselling and cross-selling products, and assisting customers during the checkout process to enhance their shopping experience. Additionally, you will collect and record customer feedback to contribute to the improvement of service quality and product offerings. Maintaining store standards by ensuring a clean, organized, and customer-friendly environment will be crucial. Supporting visual merchandising efforts by maintaining displays and stock levels will further enhance the overall shopping atmosphere. To excel in this role, you should possess a high school diploma or equivalent (preferred) along with additional training or certification in customer service. Prior experience in customer service, preferably in a retail setting, will be beneficial. Strong communication skills in English and Hindi are preferred, and proficiency in these languages will enable you to effectively engage with a diverse customer base. This is a full-time permanent position with benefits including Provident Fund. The work schedule is during day shifts, and the expected start date is 22/07/2025. If you are passionate about delivering exceptional customer service and creating memorable shopping experiences, we encourage you to apply for this rewarding opportunity in the garment retail field.,

Posted 2 days ago

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