Store Operations Manager / Assistant Manager

We are looking for a highly motivated and skilled Manager to lead the operations of our Gems & Jewellery store. This critical role involves full accountability for the store's profit and loss (P&L) and driving sustained sales performance through efficient and effective store management within the luxury jewellery sector.
Your core responsibilities will include:Financial & Sales Management: Take ownership of P&L, develop and execute retail marketing and sales plans specifically for jewellery products, and meticulously plan, forecast, and report on sales, costs, and overall business performance. You'll also actively manage costs and overheads to ensure maximum profitability.Customer & Client Relations: Ensure exceptional customer service delivery at all times, creating memorable experiences for clients purchasing fine jewellery. Establish and nurture strong relationships with clients, identifying and pursuing opportunities to grow business with both existing and new customers.Team Leadership & Development: Recruit, train, motivate, and retain a high-performing sales team with expertise in gems and jewellery. Oversee all HR procedures, including appraisals, discipline, and grievance handling, to foster a supportive and productive work environment.Operational Excellence: Manage all store operations, including secure handling of cash and payment systems, adherence to company norms, and maintaining impeccable store safety and security for high-value merchandise.Marketing & Merchandising: Coordinate with the Central Marketing Office to plan and implement effective advertising and promotional strategies tailored to the jewellery market. Oversee the meticulous management of store merchandise and displays, including executing special and seasonal promotions for collections and bespoke pieces.Market Intelligence: Continuously monitor competitor activity, pricing strategies, and tactics within the jewellery industry, communicating crucial insights to relevant departments.