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Store Manager

5 - 10 years

3 - 4 Lacs

Mumbai

Posted:1 day ago| Platform: Naukri logo

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Skills Required

Sales strategy Sales Compliance Staffing Customer satisfaction Customer relationship Management Stakeholder management Operations Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"

Sales
o Ensure outlets attain sales targets.
o Coordinate with Store Manager on Store day-to-day operations.
o Product and Process knowledge.

Staffing
o Maintain adequate staffing for operational outlets.
o Hiring of sales team for new outlets.

Process Adherence
o Evaluate adherence to SOP of sales team
o Evaluate adherence to Sale Pitch of sales team
o Ensure adherence to Store etiquette and at store timing
o Ensure compliance to all company policy

Customer Satisfaction
o Manage customer relations
o Manage and resolve escalations effectively
o Ensuring high level of customer satisfaction

Stakeholder Management
o Manage relationships with mall team.
o Manage relationships HO Ops and Digital team.
o Manage relationships with sales team

Marketing
o Manage and implement sales & marketing strategies
o Support store managers in Sales strategy execution
o Provide inputs for growing brand recall
o Competitor intelligence.
o Cross branding and promotion
o Plan and execute promotional activities at outlet.

Business Development
o Identify pipeline of potential outlets

PIP
o Identify sales team members who must be onboarded to PIP
o Execution of PIP.
Sales
o Submission of Bi-Weekly field visit plan.
o Monitoring store cleanliness and staff grooming.
o Approvals of Bill Reopen and Discount Approval.

Training and Evaluation
o Sales Team evaluation

Compliance
o Monitor store camera \u2013 Daily
o Monitor staff uniform \u2013 Daily
o Execution of disciplinary measures for sales team.

Operation
o Monitoring of stock audit and store cash.
o Co-ordinate with HO team for store maintenance.

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Make Your Own Perfume
Make Your Own Perfume

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