2 Storage Implementation Jobs

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: IBM Storage Implementation & Maintenance.

Professional Expertise: . Minimum 7+ years experience in Linux/ Solaris Server administration . Experience in UNIX Environment - Solaris and Linux . Work experience at client location in 24.7 shift support . Expertise in installation, configuration and upgradation, patching, administration and storage implementation . Ability to articulate standard methodologies for during implementation . Experience in Oracle VM Manager LDOM / OVM Administration . Experience in Oracle Engineered system Exadata, Exalogic, PCA etc . Experience in Oracle storage . Experience in Oracle VM Manager LDOM Administration Diversity and Inclusion: An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. To perform crucial job functions. That's why we're committed to crafting a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're encouraged to go beyond what's been done before. Required Technical and Professional Expertise Professional Expertise: . Minimum 7+ years experience in Linux/ Solaris Server administration . Experience in UNIX Environment - Solaris and Linux . Work experience at client location in 24.7 shift support . Expertise in installation, configuration and upgradation, patching, administration and storage implementation . Ability to articulate standard methodologies for during implementation . Experience in Oracle VM Manager LDOM / OVM Administration . Experience in Oracle Engineered system Exadata, Exalogic, PCA etc . Experience in Oracle storage . Experience in Oracle VM Manager LDOM Administration Preferred Technical and Professional Expertise: . Working knowledge of OS clustering, partitioning, virtualization and storage administration, integration with operating systems . Demonstrated expertise in UNIX - Solaris and Linux. . Working experience in OVM Migration projects . Working knowledge on Engineered system like Exadata, Exalogic, PCA etc . Working patching experience on Exadata, PCA etc . Individual contributor role able to manage his work independently. . Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work . Proven interpersonal skills while contributing to team effort by accomplishing related results as needed . Up-to-date technical knowledge by attending educational workshops, reviewing publications Added Advantage Scripting knowledge Career Level - IC3