5.0 - 10.0 years

9 - 12 Lacs

Chennai

Work from Office

Responsibility : • Ensure quality audits, CSAT targets, and feedback coverage are consistently met across accounts • Lead quality improvement plans, calibration sessions, and publish dashboards to track performance • Drive Six Sigma/Lean initiatives and certify QA teams in relevant methodologies • Collaborate with stakeholders, support client visits, and communicate quality framework effectively • Generate periodic reports, manage escalations, and coach QA team using analytical tools (Excel, PowerPoint) Good to Have Hiring Skills: • ITIL Foundation knowledge • Green/Yellow Belt certification • Dashboard publishing • Calibration & ATA methods

Posted 1 week ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.