Sr.Executive -Client Servicing-A Leading Content Marketing Agency

Role & responsibilities Serve as the primary point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally. Understand clients marketing objectives and collaborate with internal teams, including sales, strategy, content production, and others, to ensure seamless execution of client campaigns and projects. Conduct regular check-ins and arrange performance reviews with clients to assess their satisfaction ,identify areas for improvement, and provide recommendations for optimizations. Identify upselling and cross-selling opportunities within existing client accounts to maximize revenue. Organize regular client training sessions and workshops to educate them on content marketing and industry developments. Preferred candidate profile Bachelors degree in marketing, business, or a related field. 2+ years of experience in a customer success or account management role, necessarily in a digital agency or marketing environment. Broad understanding of content marketing. Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients. Excellent problem-solving and critical-thinking abilities, with a proactive approach to resolving issues and identifying opportunities. Project management skills, with the ability to manage multiple client accounts simultaneously. Proficiency in using digital marketing tools and platforms, such as CRM systems and collaboration software. Ability to work collaboratively in a team environment and coordinate efforts across multiple departments.