8 - 13 years
22 - 30 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
LOCATION: PAN INDIA Experience: 8+ years Support Model: 24x7 rotational Role Overview: Handle service delivery and ensure performance across all Amazon Connect support areas. Oversee overall support operations, enhancements, and system updates. Act as primary escalation point for incidents. Manage SLAs and ensure service standards are met. Identify process gaps and implement improvements. Lead and mentor Junior engineers. Maintain relationships with internal and external stakeholders. Skills Required: Deep hands-on experience with Amazon Connect Strong knowledge of AWS Lambda, DynamoDB, S3 In-depth understanding of contact flows, queues, routing profile, quick connect, telephony config, and call routing Strong troubleshooting skills in WebRTC and voice issues Experience with CloudWatch, Connect Metrics, CI/CD pipelines Experience integrating with Salesforce. (Service Cloud Voice) Good documentation and process improvement capability Strong leadership and communication skills
Riverforest Connections
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Hyderabad, Bengaluru, Mumbai (All Areas)
22.5 - 30.0 Lacs P.A.
6.0 - 9.0 Lacs P.A.
Mumbai
4.0 - 10.0 Lacs P.A.
Hyderabad
12.0 - 16.0 Lacs P.A.
3.0 - 7.0 Lacs P.A.
Bengaluru
2.0 - 6.0 Lacs P.A.
7.0 - 11.0 Lacs P.A.
6.0 - 11.0 Lacs P.A.
1.0 - 3.25 Lacs P.A.
1.0 - 4.0 Lacs P.A.
