Sr Ms Dynamics Crm Consultant

Job Summary:

We are seeking an experienced and innovative D365 CRM & Power

Platform Architect to lead the design, development, and implementation of Microsoft

Dynamics 365 CRM solutions and Power Platform solutions for our organization. The

ideal candidate will have a deep understanding of customer relationship management

(CRM) processes and business workflows, coupled with a strong technical background

in Microsoft technologies. As a key member of our IT team, you will collaborate with

cross-functional teams to deliver scalable, efficient, and effective CRM and Power

Platform solutions that drive business growth and enhance customer engagement.

Responsibility

1. Solution Design: Lead the architectural design of Microsoft Dynamics 365 CRM and

Power Platform solutions, considering business requirements, system integrations,

scalability, and best practices.

2. Requirements Gathering: Work closely with business stakeholders to understand CRM

and business process requirements, translating them into technical solutions.

3. System Configuration and Customization: Configure and customize D365 CRM an

Power Platform components, including entities, forms, workflows, business rules, and

integrations, to meet specific business needs.

4. Integration: Design and implement seamless integrations between D365 CRM, Power

Platform, and other enterprise systems, ensuring data consistency and efficient data

flow.

5. Technical Leadership: Provide technical leadership to development teams, guiding them

in implementing complex solutions, troubleshooting technical issues, and ensuring high-

quality code.

6. Solution Documentation: Create and maintain comprehensive technical documentation,

including architecture diagrams, design specifications, and deployment instructions.

7. Security and Compliance: Implement security best practices and ensure compliance

with data protection regulations, taking measures to safeguard sensitive information.

8. Training and Support: Train end-users and provide ongoing support to ensure the

successful adoption and utilization of CRM and Power Platform solutions.

9. Stay Current: Stay abreast of industry trends, new features, and updates related to

D365 CRM and Power Platform, advising the organization on relevant advancements.

10. Contribute to pre-sales activities by providing technical insights, participating in solution

presentations, and demonstrating expertise to potential clients.

Skill:

1. Proven experience (8 to 10 years) designing and implementing large scale Microsoft

Dynamics 365 CRM and Power Platform solutions. Handling a minimum 10 members

Team.

2. Strong expertise in configuring and customizing D365 CRM components, including

entities, forms, workflows, and plugins, client site scripting ( JS /TS)

3. Proficiency in Power Platform components, including Power Apps (Model Driven &

Canvas APP) , Power Automate, Power Portal /Power Pages,.

4. Experience with integrating D365 CRM and Power Platform with other enterprise

systems using APIs, connectors, and middleware.

5. Should have solution deployment exposure through manage/unmanage solution

package

6. Solid understanding of software architecture principles, integration patterns, and data

modeling.

7. Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

8. Excellent written & verbal communication with both technical and non-technical

stakeholders.

9. Microsoft certifications such as Microsoft Certified: Dynamics 365 + Power Platform

Solution Architect or similar.

10. Knowledge of agile development methodologies and DevOps practices.

Nice to have

11. Familiarity with data privacy and security regulations (e.g., GDPR, HIPAA) as they

relate to CRM and Power Platform solutions.

12. Hands on exposure in Custom Pages, Power BI, Power Virtual Agent , ADF , building

CICD pipeline would be added advantage ,

13. Experience with Azure services and cloud-based architectures is a plus.