Sr. Manager - P&C Insurance Operations || Chennai

As a qualified candidate for the position, you should have a minimum of 12 years of experience, specializing in Property & Casualty (P&C) Insurance. Your background should demonstrate a successful track record in overseeing complex service delivery and managing diverse projects, particularly within the Insurance industry. You should have extensive experience in leading teams consisting of 100 or more Full-Time Equivalents (FTEs). Your expertise should include the ability to define, implement, and successfully complete projects within specified timelines and budget constraints, all while effectively managing various stakeholders. An essential skill set for this role involves adapting to a fast-paced and ever-changing environment, seamlessly transitioning from strategic planning to operational implementation. Moreover, you should possess experience in devising contingency plans for staffing fluctuations and aligning FTE levels with financial constraints and organizational objectives. Flexibility to work in US shifts, when necessary, is also a requirement for this position. In this role, you will be responsible for leading a business unit, ensuring team performance meets service level agreements, accuracy benchmarks, and quality standards. Your duties will involve managing, mentoring, and cultivating the skills of claims personnel to enhance productivity and foster efficient problem-solving. Additionally, you will be tasked with overseeing the execution of the company's strategic objectives, monitoring Key Performance Indicators (KPIs), driving transformative projects, and nurturing positive customer relationships to enhance satisfaction levels, retention rates, and revenue growth. Your proactive approach to identifying risks and aligning operational practices with customer objectives will be critical to maintaining operational excellence. For more details about this opportunity, please contact us at ruchita.khole@credencehrservices.com.,