Sr. D&T Process Automation Engineer

KEY ACCOUNTABILITIES Develops Custom Applications utilizing ServiceNow App-Engine (Web UI, Workflows, CRUD Apps) Integrates ServiceNow with enterprise tools such as SAP, GCP, SQL Creates Custom Inbound & Outbound APIs Manages project documents & delivery processes. Also, responsible for the standards & processes of Talent Acceleration Center Main point of contact for the team to address complex issues and prevent business interruptions. Oversee the complete delivery of global automation solutions while coordinating with stakeholders across various technologies and business functions. Manage automation platforms, infrastructure, security, and modernization efforts. Leads the recruitment and training initiatives for the automation team. Provides coaching and reviews the work of colleagues. Serves as the point of contact for external vendors and platform partners. Dedicates time to researching the latest automation technology stack and influences technology and business stakeholders to adopt relevant automation solutions. MINIMUM QUALIFICATIONS Bachelor s degree with 8+ years of experience and minimum of 4 years of relevant experience. Expert in ServiceNow App-Engine Low Code/No Code Workflow experience. Client Side and Server-Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, and UI policies. Flow Designer, Actions and Sub-actions. ServiceNow Portal, Widgets, HTML, and CSS. JavaScript, JSON, XML, and REST APIs. Integration of ServiceNow with external systems like ERP, GCP, SAAS, and custom applications. System architecture, data, version control and security. PREFERRED QUALIFICATIONS Understanding of: - Other ServiceNow modules like CSM, ITSM, SAM, or CMDB. Dot Net/Python, Web Technologies, Database, Web APIs. Automation Anywhere A360 RPA. Win-shuttle for SAP. OCR, Chat bot or similar AI/ML technologies. Cloud technologies like GCP/Azure/AWS.