Sr. Cloud Engineer - Azure - L2 support - Remote 24*7 Support

• Should have worked as a Level 2 Azure engineer for at least 2 years.
• Should at least have 3-4 years of total working experience • Should be Graduate or Above • Should have extensive working knowledge of Microsoft Azure platform & Windows Virtual Desktops • Must have Certifications like MCSE or MCSD Azure (Advanced Level) & ITIL Principal Responsibilities: • Responsible to provide high end Technical & Project based support & consultation for Azure Cloud • The candidate will be required to architect, design and implement solutions using different service offered by MS Azure and combination of enterprise management solutions (Backup/Monitoring/Automation etc.) • The candidate will work with the clients & internal team members to design the technical architecture for Public Cloud Platform (Public isolated or Hybrid). • Help Tier 1 resources to address the Microsoft Azure related issues • Troubleshooting the Level 2 & advanced Azure & Windows Virtual Desktop issues and performing call backs ensuring issues are resolved in the defined SLA & appropriate solution is provided to the customer. • Will be responsible for updating, sharing daily, weekly & monthly Azure related tickets tracker & analysis. • Resolving any global, cross-functional or work-team issues • Defining key management routines and governance strategy to ensure effective business process execution • Reporting and trending on the effectiveness of the solutions and standards • Initiate improvements in tools, requirements gathering, processes, and people • Responsible to investigate causes, tests solutions & suggest solutions in place to reduce the time taken to resolve the Azure related tickets. • Understanding Azure support priorities and objectives and taking an active role in accomplishing them. • Responsible for handling individual projects related to new implementations, improvisations or migrations to Azure.

Behavioural Skills

• Excellent verbal & written Communication skills
• Should have excellent customer handling & listening skills • Strong analytical skills • Strong problem-solving skills • Change Management & negotiating skills • Quick decision maker and fast learner • Experience in handling multiple tasks • Very organized and team player • Result Oriented & able to deliver within timelines

Technical Skills:

• Candidate should have hands on experience in designing, implementing and providing solutions in the areas of Infrastructure management & consulting.
• Should have working experience in Azure IaaS, PaaS, Windows Virtual Desktop, storage, network and database. • Analyzing and identifying applications for cloud assessment and fitment, mapping workloads across IaaS, PaaS and private clouds • Implementing and hosting large, complex workloads (windows and non-windows) in Azure IaaS and configuring correct VM size and storage selection. • Experience in implementing & managing Windows Virtual Desktop environments • Experience in implementing hybrid connectivity between Azure and on-premise using virtual networks, VPN and Express Route • Experience in implementing using one or more Azure PaaS services like web sites, web/worker roles, SQL Azure database, storage, service bus, Web Jobs, cloud services, Remote Apps etc. • Experience and understanding of security requirements for cloud like IAM, Web Application Firewalls, Data protection etc. • Experience in defining highly available, DR solutions in Azure • Should have experience in handling Azure Backup/recovery & Site Recovery situations • Experience in defining cloud strategy for enterprise • Experience in automation solutions using Azure Resource Manager, PowerShell • Should have handled multiple Azure migrations in the past related to AD, File, Web Services, Applications etc. • Should have excellent understanding of IT Infrastructure elements like Servers, Network, AD, DNS, DHCP, File etc. • Should have excellent troubleshooting skills to troubleshoot complex issues related to Azure infrastructure.

Working Conditions and Environmental Attributes

Working Days

Working Hours

extended due to nature of the business.

The employee must be willing to work at a location in a small-to mid-sized office setting, plus attend client conferences and meetings that may or may not be held during the workday. Travel to other Quatrro locations or client offices may be necessary, as well as physical presence at company meetings with other offices throughout the globe.