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2.0 - 4.0 years
0 Lacs
Pune, Maharashtra, India
Remote
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey Bring your brightest version of you and have a brighter work day here. At Workday, we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. About the Team Workday's Customer Support teams are driven by a passion for our products and the success of our customers User experience. We're a diverse group of people, with an invaluable mix of experience and backgrounds, located in our amazing Pleasanton office! We promote Workday's core values, with Employees being our first! This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone. We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun. About the Role The Workday Customer Support Team is passionate about Customer service, innovation and excellence. They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customers. Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes. What would you do all day Handle a queue of support cases, prioritizing issues based on severity and customer impact Work through exciting problems, motivate change and implement solutions Handle time critical issues Build solid relationships with our customers Collaborate with Product Managers, QA and Development to determine solutions or workarounds Balance ownership of existing case load while troubleshooting newly discovered issues Maintain your knowledge of new functionality and compliance changes Maintain certifications and training as required for the role Get involved with initiatives, councils and projects that inspire your passion in support Use your energy, drive and resourcefulness to encourage, mentor and coach others throughout the company Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World) Contribute to our Knowledge Centered Service by creating Knowledge articles About You 2+ years in one of the following: 2 years of experience with SaaS Enterprise software (eg. SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Cornerstone or a similar application) in a support, implementation or consulting environment Confident communicator (verbally and in writing), who collaborates with business users and peers at all levels and varying technical abilities Basic knowledge or previous experience with Object Oriented Programming languages (e.g. Java, C++, Python, C#, Ruby, PHP, TypeScript, Kotlin, Swift or similar) Ability to read and analyze log files Basic knowledge of SQL syntax to read existing scripts and queries. Basic experience with api client (SoapUI, Test Studio, and/or Postman/Bruno) Other Qualifications Demonstrable ability to support or implement HCM, Talent Acquisition or Talent solutions Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes Ability to collaborate with multiple partners across a diverse organization Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities Manage incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries. Resolutions may include in-depth analysis, troubleshooting, and working with other internal teams. Experience building internal and/or external facing documentation Previous experience with web service integrations that use SOAP, WSDL, XML is an advantage Previous experience performing in depth log analysis is an advantage Previous experience with health monitoring tools is an advantage Previous experience using and writing SQL basic queries is an advantage Location : This position is based in the Workday Pune office. Candidates must be local to Pune, India or be willing to self-relocate. Candidates will be expected to work from the office at least 50% of the time. The Analyst will be on a shift rotation schedule alternating between the early and late shifts. Typical schedule is either Shift 1(8am-5pm) or Shift 2(11am - 8pm IST). Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles If so, ask your connection at Workday about our Employee Referral process!
Posted 6 days ago
8.0 - 12.0 years
30 - 35 Lacs
Hyderabad
Work from Office
Primary Responsibilities: Interpret business requirements and technical specification documents. Assist the teams to identify the gaps and opportunities for improvement of Existing business requirements and technical specifications Investigate, analyze and document reported software defects, Perform maintenance programming and correction of identified software defects Collaborate with cross- functional teams to continuously improve code quality, development practices and processes Maintain Development Standards and Perform Critical Development and Release operations Mentoring software engineer with development best practices Collaborating with other departments to insure delivery of complex and integrated software features Troubleshoot and debug complex technical issues and provide timely resolution to technical challenges Conduct code reviews and provide constructive feedback Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Undergraduate degree or equivalent experience Mastery of Java technologies Java Spring Framework Hibernate Java Swing Spring boot Oracle RDBMS and SQL syntax React or Angular GitLab, Git, Jira, Jenkins Octopus, Ansible Rest Webservices Microservices Agile Linux A mastery of and extensive experience with Object Oriented Design Patterns and their application in enterprise software applications Extensive experience developing web services Demonstrated leadership and mentoring abilities Demonstrated ability of developing software components with no guidance Ability to perform under pressure Ability to deliver highly complex projects in a timely manner Solid aptitude for programming and analytical thinking Solid communication and inter-personal skills Ability to interpret written requirements and technical specifications Ability to write software code according to published standards and industry best practices Demonstrated commitment to quality Demonstrated ability to lead across multiple highly agile teams At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #njp
Posted 1 week ago
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