Posted:6 days ago|
Platform:
On-site
About SimpliSafe
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here.
We are partnering with a local India firm called Kaamwork to build out an Engineering presence in India. We are setting up a new cloud engineering team in India.
Our team is dedicated to creating seamless omnichannel engagement to meet the customer where/when they desire and increase FCR through the optimization of our cloud based contact center solutions supporting both human and virtual agents. This role is focused on our suite of contact center solutions with a primary focus on Sprinkr, but also including: (IVR, routing, analytics, WFM, bot, knowledge base).
Provide Sprinklr bot development support by building dialog trees, customizing the dialog flow, integrating content and knowledge, and testing and deploying final solutions
What You'll Bring
SimpliSafe
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