About SimpliSafe At SimpliSafe, we re on a mission to make every home secure. Our award-winning DIY home security system combines thoughtfully designed hardware with intuitive software to protect millions of people across the U.S. and beyond. As we grow our engineering footprint globally, we are building a new team in India to help us deliver high-quality, reliable, and user-friendly experiences across our web and mobile platforms. We are partnering with a Kaamwork to continue to build out our India team. Role Overview We are seeking a bright, curious, and detail-oriented engineer to be the first dedicated Software Quality Engineer (SQE) on our growing India engineering team. This is a unique opportunity to lay the groundwork for our UI and UAT testing efforts , build quality processes from the ground up, and help define how we deliver seamless, reliable, and user-centric experiences across SimpliSafe s mobile and web platforms. As the foundational member of our SQE team in India, you will work closely with cross-functional teams, including Product, Design, and Engineering. You ll be instrumental in validating features and releases, ensuring high-quality delivery through hands-on test case design, execution, and bug triage. This role focuses on testing across mobile and web applications, with an emphasis on usability, reliability, and real-world behavior. You ll review application logs, debug issues, and partner directly with developers to resolve defects. Your work will directly impact the quality of experiences used daily by SimpliSafe customers. This is also a great opportunity to help shape and expand the India SQE team , as we scale our engineering presence and quality operations in the region. Key Responsibilities Curiosity about how software works and a willingness to dig into technical details. Own and execute manual testing for UI features across mobile (Android/iOS) and web applications. Design, maintain, and organize test cases and test cycles using Zephyr or equivalent test management tools. Collaborate with product, design, and development teams to understand requirements, user flows, and edge cases, with a sharp eye for details and confusing experiences. Perform exploratory testing, regression testing, and feature validation in agile sprints. Review client- and server-side logs to investigate issues, identify root causes, and validate bug fixes. Debug UI or service-level issues and communicate technical findings clearly and effectively. Validate builds during release cycles and contribute to smoke and acceptance testing. Help define test strategies, coverage plans, and foundational QA practices for the India team. What We re Looking For 6+ years of hands-on experience as a manual SQE, with a strong focus on UI testing for web and/or mobile applications. Experience with testing IoT or consumer hardware-software integrations. Experience working with test case management tools like Zephyr, TestRail, or similar platforms. Strong understanding of software QA methodologies, tools, and agile development processes. Proven ability to write clear, concise, and comprehensive test plans and test cases. Familiarity with tools for debugging and log analysis (e.g., browser dev tools, Android Logcat, Xcode logs, Charles proxy). Experience with bug tracking tools like JIRA and collaboration tools like Confluence or Slack. Strong attention to detail, critical thinking, and a problem-solving mindset. Excellent communication skills and the ability to collaborate with distributed teams. Experience testing responsive web designs and native mobile apps across devices. Exposure to test automation or a willingness to learn automation frameworks over time. Prior experience in fast-paced or early-stage teams. Why Join Us? Be a founding member of SimpliSafe s India Software Quality Engineering team focused on UAT and manual testing, and shape its quality culture from day one. Work on high-impact features that protect people and their homes. Collaborate with a cross-functional, globally distributed engineering organization. Access to cutting-edge tools and best practices in software quality. Competitive salary, benefits, and opportunity for growth.

About SimpliSafe Were a high-tech home security company thats passionate about protecting the life youve built and our mission of keeping Every Home Secure. And weve created a culture here that cares just as deeply about the career youre building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We dont just want you to work here. We want you to grow and thrive here. We are partnering with a local India firm called Kaamwork to build out an Engineering presence in India. We are setting up a new cloud engineering team in India. What You ll Do Our team is dedicated to creating seamless omnichannel engagement to meet the customer where/when they desire and increase FCR through the optimization of our cloud based contact center solutions supporting both human and virtual agents. This role is focused on our suite of contact center solutions, including but not limited to: (IVR, routing, analytics, WFM, bot, knowledge base). Implement enhancements to our Genesys Cloud CX platform such as Move, Add, Change, Delete configurations for: people, roles, queues, locations, workspaces, wrap-up codes, ACD skills, DID and Extension number, pools, phones, phone templates Perform voice bot development in Genesys by creating flows, configuring intents and utterances, building tasks and states, and performing unit and flow testing Perform administrative support for our NICE workforce management platform by creating and modifying activity codes, skills, scheduling units and rules. Assist in troubleshooting technical issues related to Genesys Cloud CX and provide support during implementation and post-deployment stages. Partner with Program and Product Managers to scope feasibility of feature enhancements to our Genesys Cloud CX platform and propose platform optimization recommendations and solutions Support the evaluation of CCaaS technologies and platforms helping the team make informed decisions on tools, frameworks, and technologies. Assist in integrating Genesys Cloud CX with other business systems, such as CRM tools and third-party applications, ensuring seamless data flow and optimized performance. Help maintain and update technical documentation, including architecture diagrams, configuration guides, and integration workflows. Work directly with vendor partners to influence product roadmaps, rollouts, timelines, and other planned and unplanned priorities to align with our organizations needs Perform platform enhancements and updates as prioritized by the product pipeline process Stay updated on the latest developments in Genesys Cloud CX technologies, cloud platforms, and industry trends to continually improve your technical expertise and contribute to innovative solutions. What You ll Bring BA/BS preferred in Computer Science, Information Technology, Engineering, or a related field. 3-5 years of experience working with Genesys Cloud CX, designing, implementing and creating technical documentation. NICE workforce management administrative experience is a desired skill set Experience with Sprinklr Service, Seismic and/or Stonly, designing, implementing and creating technical documentation. Experience with system integration concepts (APIs, Web Services, RESTful APIs). Understanding of AI technologies and best practice Familiar with Agile or Scrum methodologies, best practices on QA and regression testing to ensure quality deliverables Comfortable working across different cultures, locations, and time zones. Self starter with strong organizational skills with the ability to manage multiple projects Analytical and capable of making data-driven decisions A proactive attitude with the ability to learn quickly and thrive in a dynamic environment

About SimpliSafe Were a high-tech home security company thats passionate about protecting the life youve built and our mission of keeping Every Home Secure. And weve created a culture here that cares just as deeply about the career youre building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We dont just want you to work here. We want you to grow and thrive here. We are partnering with a local India firm called Kaamwork to build out an Engineering presence in India. We are setting up a new cloud engineering team in India. What You ll Do Our team is dedicated to creating seamless omnichannel engagement to meet the customer where/when they desire and increase FCR through the optimization of our cloud based contact center solutions supporting both human and virtual agents. This role is focused on our suite of contact center solutions with a primary focus on Sprinkr, but also including: (IVR, routing, analytics, WFM, bot, knowledge base). Provide administrative support for our Sprinklr platform to include such tasks as User Management and Access Control, Configuration and Setup Support, Technical Support and Troubleshooting, and Monitoring and Maintenance Assist in troubleshooting technical issues related to Sprinklr and provide support during implementation and post-deployment stages. Provide Sprinklr bot development support by building dialog trees, customizing the dialog flow, integrating content and knowledge, and testing and deploying final solutions Partner with Program and Product Managers to scope feasibility of feature enhancements to Sprinklr and propose platform optimization recommendations and solutions Assist in troubleshooting technical issues related to Sprinklr and provide support during implementation and post-deployment stages. Support the evaluation of CCaaS technologies and platforms helping the team make informed decisions on tools, frameworks, and technologies. Assist in integrating Sprinklr with other business systems, such as CRM tools and third-party applications, ensuring seamless data flow and optimized performance. Help maintain and update technical documentation, including architecture diagrams, configuration guides, and integration workflows. Work directly with vendor partners to influence product roadmaps, rollouts, timelines, and other planned and unplanned priorities to align with our organizations needs Perform platform enhancements and updates as prioritized by the product pipeline process Stay updated on the latest developments in Sprinklr, cloud platforms, and industry trends to continually improve your technical expertise and contribute to innovative solutions. What You ll Bring BA/BS preferred in Computer Science, Information Technology, Engineering, or a related field. 3-5 years of experience working with Sprinklr, designing, implementing and creating technical documentation. Experience with system integration concepts (APIs, Web Services, RESTful APIs). Understanding of AI technologies and best practice Understanding of database technologies (SQL, NoSQL), security best practices in cloud environments and cloud storage concepts.