6 Speech Analytics Jobs

Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary :As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solving customer-facing challenges at clients spanning Sales, Service, and Marketing to accelerate business change. You will work with clients across their marketing, sales, and services functions, providing transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce and Sales. Roles & Responsibilities: Aid clients to design, deliver, and adopt digital solutions to increase their competitiveness and accelerate GTM. Assist clients in the Consumer Goods & Services industry with their most pressing service transformation problems by offering consulting and advisory services. Create a service transformational plan, close the gap between business and technology, perform value architecting using Analytics and GenAI tools, and help clients achieve long-term success by co-creating future-proof, agile, and resilient operating models. Build and maintain client relationships, both existing and new, by understanding client problems, bringing relevant solutions and offerings to the clients, and influencing improvement objectives. Provide solutions to complex business problems/opportunities requiring in-depth knowledge of Customer & Consumer dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Data and Analytics driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI, and machine learning-based tools. Sales & Business Development: Drive new business opportunities by identifying and pursuing new leads, defining GTM strategy, facilitating client discussions and presentations to drive new business and client relationships. Own and drive Service transformation RFP/RFI response coming in from Consumer Goods & Services customers for digital implementation/optimization. Practice Development: Support overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership. Collaborate with Salesforce, Adobe, Nice, MS Dynamics, etc. business groups, to enable business capabilities with agility, velocity, and quality while optimizing costs. Lead and motivate teams with diverse skills and backgrounds. Manage and mentor talented teams of consultants and technologists, providing input and guidance into the talent strategy and actively participating in engagement and capability development activities. Professional & Technical Skills: Strong consulting and advisory experience in Consumer Goods & Services industry with deep industry knowledge and understanding of key trends. Deep understanding of Consumer Goods & Services processes, performance drivers & industry-leading practices, regulatory and compliance requirements. Experience in working as an advisory lead in designing next-gen service transformation solutions on digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Ability to develop long-standing relationships with senior client stakeholders. Experienced in managing large global teams, multi-stakeholder environments, and complex digital projects engagements in a global network. Additional Information: The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using digital technologies. This position is based at our Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad office. About Our Company | Accenture Qualification Experience: Minimum 8+ years of relevant experience in Consumer Goods & Services industry and well-versed in Digital and AI tools with good analytical skills along with domain experience. Educational Qualification: B.Tech/BE (Accurate educational details should capture)

The Strategy & Consulting Global Network Song Practice| Service | Health and Public Services Senior Manager (Level 6) Join our team of Strategy & Consulting Global Network Song who solve customer facing challenges at clients spanning Sales, Service and Marketing to accelerate business change. Practice: Strategy & Consulting Global Network Song I Areas of Work: Health and Public Services, Service transformation, Contact Center, Salesforce Health Cloud | Level: Senior Manager | Location: Bengaluru, Gurgaon, Mumbai, Chennai, Kolkata Hyderabad | Years of Exp:8 + years The Practice A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. The Health and Public Services Senior Manager position is within the Service practice of Accenture GN Song. The individual would work at the heart of the top global Health Care (Health Operations, Pharmaceuticals, Medical Technology, and Patient services) organizations and would collaborate on innovative projects while bringing in deep industry knowledge for end-to-end implementation and optimization of Salesforce Health Cloud. Consulting & Advisory service Aid clients to design, deliver and adopt digital solutions to increase their competitiveness and accelerate GTM. Lead the discovery, design, and implementation of Salesforce Health Cloud solutions for clients in the healthcare industry. Manage end-to-end Salesforce Health Cloud projects, collaborate with stakeholders, and driving the adoption of Salesforce Health Cloud capabilities while ensuring compliance with healthcare industry regulations (e.g., HIPAA, GDPR) and data security standards. Develop and oversee Health Cloud components such as care coordination, patient and provider management, appointment scheduling, Analytics, and data integrations with other systems viz. EHR, DWs, etc. Assist health care clients with their most pressing service transformation problems by offering consulting and advisory services. Create a service transformational plan, design/re-design the channel strategy and operating model, close the gap between business and technology , and help clients achieve long-term success by co-creating future-proof, agile and resilient operating models. Build and maintain client relationships , both existing and new, by understand client problems, bringing relevant solutions and offerings to the clients and influence improvement objectives Engage with senior management as part of go to market team and assist in sales and project delivery. Provide solutions to complex business problems /opportunities requiring in-depth knowledge of Patient, Provider, Payer dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Data and Analytics driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI and machine learning based tools. Sales & Business Development Generating new business engagements :Drive new business opportunities by identifying and pursuing new leads, defining GTM strategy, facilitate client discussions and presentations to drive new business and client relationships. Own and drive Service transformation RFP/RFI response coming in from Health care customers for Salesforce Health Cloud implementation/optimization. Practice Development - Take on leadership role: Support overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership. Collaborate with Salesforce, Adobe, Nice, MS Dynamics, etc. business groups, to enable business capabilities with agility, velocity, and quality while optimizing costs. Lead and motivate teams with diverse skills and backgrounds. Manage and mentor talented teams of consultants and technologists supporting, providing input and guidance into the talent strategy and actively participate in engagement, capability development activities. Bring your best skills forward to excel at the role: Strong consulting and advisory experience in Health Care industry with deep industry knowledge and understanding of key trends. Deep understanding of Health Care processes, performance drivers & industry leading practices, regulatory and compliance requirements Familiarity with patient-centered care, healthcare delivery models, reimbursement systems (e.g., insurance, public health systems), and patient access programs. Experience in working as an advisory lead in designing next gen service transformation solution on digital technologies like Salesforce Health Cloud. Data automation and AI Ability to develop long standing relationships with senior client stakeholders. Experienced in managing large global teams, multi-stakeholder environments and complex digital projects engagements in a global network. Read about us. Your experience counts! Minimum 8+ years of relevant experience in Health Care industry and well-versed in Salesforce Health Cloud and AI tools with good analytical skills along with domain experience Experience in scoping and designing Salesforce Health Cloud modules and implementing it in projects. Demonstrated sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role. Good To Have - Certification in Salesforce Health Cloud Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. is a plus Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements. Qualification Your experience counts! Minimum 8+ years of relevant experience in Health Care industry and well-versed in Salesforce Health Cloud and AI tools with good analytical skills along with domain experience Experience in scoping and designing Salesforce Health Cloud modules and implementing it in projects. Demonstrated sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role. Good To Have - Certification in Salesforce Health Cloud Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. is a plus Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Education Qualifications & Experience: Bachelor's degree in any field, Data or Business Analytics or a related field (preferred) 5+ years of experience in international call Centre quality assurance, Good to have experience with at least 2 years working with speech analytics or AI-driven monitoring tools Key Responsibilities: Recognize agent or process opportunities from operation's meetings, calibration, call scores, dashboards, KPI targets, quality reports, and AI-based tool reporting Build queries on an AI tool for capturing opportunities, failures, gaps, improving scorecards, for specific business requirements, improving sales, and on requests from Operations or Quality teams. Schedule reporting from the AI tool to all the stakeholders Perform a daily system test of the speech analytics tool, report the identified issues to the vendor, and if necessary, to the internal stake holders Update the news article on the tool requested by Marketing, Operations, and Quality teams. Identify the need for coaching on specific topics/campaigns/procedures to build news articles and publish on the tool Add and update activities on the AI tool for any survey, poll, rewards, or KPI and review the result in reports and dashboards Coordinate with Operations, Quality and Leadership to discuss the modification, addition, or deletion in scorecards Review the accuracy of scorecards timely. Take input from Operations and Quality to improve scores Monitor manual scoring by QAs and QA reports on the AI tool. Point out inaccuracies, give feedback, refreshers, and prepare Job aids to keep everyone in agreement with the process Prepare detailed AI-driven reports highlighting agent performance, sentiment trends, and compliance adherence, process KPIs, and custom KPIs Monitor AI-generated predictive analytics to anticipate potential performance risks and proactively implement solutions Skills and Qualifications: Strong experience with speech analytics and AI-based quality monitoring tools (e.g., NICE Nexidia, Verint, CallMiner, Observe.AI, or similar) Analytical mindset with the ability to interpret AI-generated insights and translate them into actionable strategies Advanced knowledge of call center KPIs, compliance frameworks, and quality assurance methodologies Proficiency in reporting tools, dashboards, and data visualization platforms (Excel, Power BI, Tableau, PPT etc.) Excellent communication skills, both written and verbal. Spanish is a plus, not required Ability to collaborate with different teams to effectively leverage AI tools for process improvement

Job Title: Consumer Goods & Services Senior Manager + Strategy & Consulting Global Network Song Management Level: 06 - Senior Manager Location: Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad Must have skills: Consulting and advisory experience in Consumer Goods & Services industry, deep industry knowledge, understanding of key trends, experience in digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Good to have skills: Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. Job Summary : As a Senior Manager in the Strategy & Consulting Global Network Song practice, you will be responsible for solving customer-facing challenges at clients spanning Sales, Service, and Marketing to accelerate business change. You will work with clients across their marketing, sales, and services functions, providing transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce and Sales. Roles & Responsibilities: Aid clients to design, deliver, and adopt digital solutions to increase their competitiveness and accelerate GTM. Assist clients in the Consumer Goods & Services industry with their most pressing service transformation problems by offering consulting and advisory services. Create a service transformational plan, close the gap between business and technology, perform value architecting using Analytics and GenAI tools, and help clients achieve long-term success by co-creating future-proof, agile, and resilient operating models. Build and maintain client relationships, both existing and new, by understanding client problems, bringing relevant solutions and offerings to the clients, and influencing improvement objectives. Provide solutions to complex business problems/opportunities requiring in-depth knowledge of Customer & Consumer dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Data and Analytics driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI, and machine learning-based tools. Sales & Business Development: Drive new business opportunities by identifying and pursuing new leads, defining GTM strategy, facilitating client discussions and presentations to drive new business and client relationships. Own and drive Service transformation RFP/RFI response coming in from Consumer Goods & Services customers for digital implementation/optimization. Practice Development: Support overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership. Collaborate with Salesforce, Adobe, Nice, MS Dynamics, etc. business groups, to enable business capabilities with agility, velocity, and quality while optimizing costs. Lead and motivate teams with diverse skills and backgrounds. Manage and mentor talented teams of consultants and technologists, providing input and guidance into the talent strategy and actively participating in engagement and capability development activities. Professional & Technical Skills: Strong consulting and advisory experience in Consumer Goods & Services industry with deep industry knowledge and understanding of key trends. Deep understanding of Consumer Goods & Services processes, performance drivers & industry-leading practices, regulatory and compliance requirements. Experience in working as an advisory lead in designing next-gen service transformation solutions on digital technologies like Adobe AEP, Salesforce, Data automation, and AI. Ability to develop long-standing relationships with senior client stakeholders. Experienced in managing large global teams, multi-stakeholder environments, and complex digital projects engagements in a global network. Additional Information: The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using digital technologies. This position is based at our Bengaluru, Gurgaon, Mumbai, Chennai, Hyderabad office. Qualifications Experience: Minimum 8+ years of relevant experience in Consumer Goods & Services industry and well-versed in Digital and AI tools with good analytical skills along with domain experience. Educational Qualification: B.Tech/BE (Accurate educational details should capture)

The Strategy & Consulting Global Network Song Practice| Service | Life Science Manager (Level 7) Join our team of Strategy & Consulting Global Network Song who solve customer facing challenges at clients spanning Sales, Service and Marketing to accelerate business change. Practice: Strategy & Consulting Global Network Song I Areas of Work: Life Science, Service transformation, Contact Center, Platform Enablement viz. Vlocity CPQ, Veeva CRM, Salesforce Health Cloud, etc | Level: Manager | Location: Bengaluru, Gurgaon, Mumbai, Chennai, Kolkata Hyderabad | Years of Exp:8 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer service challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture's Strategy & Consulting Global Network Song practice. The Practice A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce and Sales. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. The Life Science Senior Manager position is within the Service practice of Accenture GN Song. The individual would work at the heart of the top global Pharmaceuticals, Biotechnology and Medical Technology organizations and would collaborate on innovative projects while bringing in deep industry knowledge to enhance Patient and HCP experience. You will work closely with our clients as Consulting Professionals who design, build and implement strategies that can help enhance business performance. As part of leading the project teams, you will drive the following: Consulting & Advisory service Lead a team responsible for designing, developing and implementing plans on delivering consulting services that improve service delivery, customer engagement, operational efficiency, and market success. Aid clients to adopt digital solutions to increase their competitiveness and accelerate GTM. Develop and implement solutions to address client challenges , such as improving patient outcomes, optimizing supply chain management, enhancing regulatory compliance, and accelerating product commercialization. Drive the adoption of technology capabilities while ensuring compliance with pharma industry regulations (e.g., HIPAA, GDPR, FDA, EMA) and data security standards. Assist Life Science clients with their most pressing service transformation problems by offering consulting and advisory services. Create a service transformational plan, close the gap between business and technology , and help clients achieve long-term success by co-creating future-proof, agile and resilient operating models. Develop and oversee Life Science components such as care management, patient journeys, appointment scheduling, and data integrations with other systems. Build and maintain client relationships , both existing and new, by understand client problems, bringing relevant solutions and offerings to the clients and influence improvement objectives Provide solutions to complex business problems /opportunities requiring in-depth knowledge of Patient and HCP dynamics, to optimize business processes and deliver on multi-channel customer service strategy. Data and Analytics driven approach highly essential powered by GenAI orchestration for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale. Recommend and implement digital solutions (e.g., automation, cloud platforms, AI and machine learning tools) to streamline operations and enhance service delivery. Sales & Business Development Generating new business engagements :Drive new business opportunities by identifying and pursuing new leads, defining GTM strategy, facilitate client discussions and presentations to drive new business and client relationships. Work as an integral part of the client's sales / channel development organization. Work towards driving sales and revenue numbers with a structured, logical and dataoriented approach, conducting Market Opportunity. Own and drive Service transformation RFP/RFI response coming in from Life science customers. Practice Development - Strong consulting and advisory experience in Life Sciences industry with deep industry knowledge and understanding of key trends. Take on leadership role: Support overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership. Collaborate with Salesforce, Adobe, Nice, MS Dynamics, Genesys etc. business groups, to enable business capabilities with agility, velocity, and quality while optimizing costs. Lead and motivate teams with diverse skills and backgrounds. Manage and mentor talented teams of consultants and technologists supporting, providing input and guidance into the talent strategy and actively participate in engagement, capability development activities. Experience in working as an advisory lead in designing next gen service transformation solution on digital technologies like Vlocity CPQ, Veeva CRM, Salesforce Health Cloud, Data automation and AI tools. Adept with working knowledge of Gen AI based technologies and tools such as ChatGPT, Gemini, DallE, Midjourney, Anthropic, Amazon Bedrock, LLama etc. Capable of using GenAI within applications such as Salesforce, Adobe and MS Dynamics. Understanding on healthcare delivery models, reimbursement systems (e.g., insurance, public health systems), and patient access programs. Bring your best skills forward to excel at the role: Strong consulting and advisory experience in Life Sciences industry with deep industry knowledge and understanding of key trends. Expertise in patient-centric services, healthcare delivery systems, or operational models in life sciences. Deep understanding of Health Care processes, performance drivers & industry leading practices, regulatory and compliance requirements. Understanding of market access strategies for pharmaceuticals and medical devices, pricing and reimbursement, payer negotiation, health economics, and outcomes research (HEOR). Ability to develop long standing relationships with senior client stakeholders. Experienced in managing large global teams, multi-stakeholder environments and complex digital projects engagements in a global network. Strong program management/ people management skills. Experience working with "C" level executives. Problem solving and conflict management. Ability to work effectively in a remote, virtual and global environment. Read about us. What's in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, . Qualifications Your experience counts! Minimum 8+ years of relevant experience in Life science industry with good analytical skills along with domain experience. Working knowledge of Veeva CRM or Salesforce Health cloud and AI tools. Implementation experience is a plus. Demonstrated sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role. Familiarity with healthcare technologies such as CRM, Electronic Health Records (EHR), Laboratory Information Management Systems (LIMS), and patient management platforms. Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. is a plus. Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

QA Required Excellent Communication with Analytical Skills Min 1 Year exp as Quality Analyst role in an International BPO Salary up-to 4.5 LPA Shift-:24*7 Immediate Joiners Only Location-:Gurgaon Call@9205503253 / 9953262467 Required Candidate profile Exp on QC Tools is mandatory Should be well versed with Reporting and coaching Exp of CSAT Scrubbing or RCA Projects Exp should be in International BPO Cabs during Odd hours Graduation Mandatory