Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Roles & Responsibilities: Handle inbound/outbound calls in Spanish to communicate with international clients or customers Interpret and respond to queries, complaints, or information requests efficiently Accurately record case details and update systems Ensure customer satisfaction by providing timely and effective resolutions Coordinate with internal departments for case follow-ups and documentation Maintain call quality standards and performance benchmarks Candidate Requirements: Minimum 1 year of experience in a Spanish voice process Proficient in Spanish (speaking, reading, writing) Strong verbal and written communication in English Certification in Spanish (e.g., DELE/SIELE) preferred Comfortable working in night shifts Strong interpersonal skills and problem-solving ability Immediate joiners preferred
AM Infoweb
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