Solutions Engineer(5pm-2am)

What skills are we looking for?

• Good presentation, verbal and written communication skills.
• Comfortable working in a fast-paced, dynamic, and evolving environment with the ability to develop product expertise, prioritize and work on multiple customer projects concurrently
• Good hands-on knowledge of

  JavaScript

  ,

  CSS

  , and

  HTML

• Technical chops:

  Javascript, CSS, HTML, REST API, a knack for understanding systems, architecture, and security aspects.
• Awareness of diverse cultures and practices across geographies
• Worked in any of the following industries-IT/ITES/Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among others.
• Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, Icertis, etc. would be an added advantage
• Ability to understand Enterprise Applications like Salesforce, MS Dynamics, SAP, Oracle would be an added advantage.
• Ability to travel to Client locations as required

Qualification Criteria and Skills

• A bachelor's/Professional degree.
• A background in Solutions/Customer Success/Professional Services is preferred
• 5-8 years of relevant experience. The designation will be realigned according to the experience.

Roles and Responsibilities

implementation,

• Solutioning

  Onboarding

  Customers and their applications on to the our Platform.

• Configure all features

  of the Our application, groups and security settings in Our and other EAS systems.
• Leverage your knowledge and expertise across various Applications and Systems to

  define Blueprint for Our Implementation

  in newer areas/applications.

• Monitor

  system performance, data integrity, and user activity to make recommendations on

  continuous improvements

  for the Our platform.

• Customize

  Our product based on Customer requirements and Business Objectives.

• Integrate

  Our Platform and Analytics systems with Customers Enterprise Application Systems
• Drive existing and

  new product feature adoption

  across Customers.
• Serve as the

  single  point of contact

  for  technical issues, coordinate with Customer Success, PM, Engineering, and Product teams, and enable internal teams to meet their SLAs.
• Ensure the solution is delivered in time with top priority to the quality of delivery