3.0 - 7.0 years

0 Lacs

gandhinagar, gujarat

On-site

The Solutions Development Consultant position at Telus Digital located in Gandhinagar, Gujarat, involves providing expertise in building solutions from the customer experience (CXM), trust and safety (TnS), and digital (DX) portfolio offerings. In this role, you will collaborate with cross-functional teams to gather inputs for new logos, growth to existing customers, renewals, and change orders. It is your responsibility to ensure that the agreed-upon solution requirements are documented following defined solutioning protocols and processes. Additionally, you will be tasked with translating these requirements into the applicable contractual format, such as a statement of work (SOW). Key responsibilities of this role include coordinating inputs from cross-functional teams to develop solutions that meet customer requirements, offering solutions expertise throughout the sales lifecycle, documenting agreed-upon solutions requirements, overseeing the translation of solutions requirements into the applicable contractual format (e.g., statement of work), and supporting continuous improvement initiatives aimed at increasing automation and reducing the time to deliver solutions. The core competencies expected for this position include providing support, focusing on customers, embracing technology, and managing self-development. Functional competencies required for success in this role include possessing broad knowledge of customer experience and trust and safety business, familiarity with solutions coordination and development, solid stakeholder management skills, and a general understanding of project management principles.,

Posted 1 week ago

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Account Manger Visionyle Solutions

15.0 - 18.0 years

10 - 15 Lacs

Visakhapatnam, Hyderabad, remote

Work from Office

Responsibilities: Client Relationship Management: Serve as the primary point of contact for all matters specific to assigned client accounts. Build and maintain strong, trusted advisor relationships with key client stakeholders and executive sponsors. Proactively communicate with clients to understand their business needs, challenges, and goals. Address client inquiries, concerns, and issues promptly and effectively, ensuring timely resolution. Conduct regular check-ins, performance reviews, and business reviews with clients. Business Growth & Retention: Identify and pursue new business opportunities within existing accounts, including upselling and cross-selling additional products/services. Develop and implement strategic account plans that align company solutions with client objectives. Negotiate contracts and agreements to maximize profit and ensure mutual satisfaction. Monitor account performance, track key metrics (e.g., quarterly sales results, annual forecasts), and provide reports on account status. Collaborate with the sales team to identify and grow opportunities within the territory. Internal Collaboration & Coordination: Liaise with cross-functional internal teams (e.g., Sales, Marketing, Product Development, Customer Service, Operations) to ensure client needs are understood and satisfied. Ensure the timely and successful delivery of our solutions according to client needs and objectives. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Problem Solving & Solutions Development: Act as a client advocate, translating client feedback and insights into actionable strategies for internal teams. Identify and develop client-centric solutions that address unique challenges and provide value. Assist with challenging client requests or issue escalations as needed. Reporting & Administration: Maintain accurate and up-to-date client records in CRM software (e.g., Salesforce, HubSpot). Prepare and deliver reports on account status, performance, and forecasts. Stay informed about industry trends, market developments, and competitor activities to better serve clients. A strong track record of bringing in new business and nurturing long-term client relationships Over 10 years of experience onboarding clients across industries Over 6 years of team handling experience, managing cross-functional teams across Hyderabad, Visakhapatnam, and remote setups Excellent communication, conflict resolution, and client-facing skills A mindset that thrives in dynamic, fast-paced environments

Posted 1 month ago

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