3 Software Service Jobs

About the role At BiteSpeed, providing the highest level of support possible has been a priority from Day 0. We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (). Weve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we cant compromise on, it should only go up. What youll do This role is a mix of supporting customers who reach out over live chat & emails. You'll be chatting with e-commerce business owners globally (50+ countries) , understanding how they run their business & helping them setup our product to make them successful. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics (not a hard requirement). Experience at an early stage SaaS startup would be a plus (this is not a hard requirement). You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Strong technical knowledge Interested to work in the latest technologies Knowledge of MS Excel Technologies in electric cars, 5G, solar energy, crypto, AI Salary : 3Lac To 5Lac Eligibility Criteria: BE, BTech IT, BSc Cs, BCA, ME, MTech , MCA, MSc IT Please apply for the job in Naukri.com and we will call you back. Do not search the number in Google and do not call us.

:The Customer Experience Program Manager will support customer experience programs for the technical delivery of Honeywell Thermal Solutions service revenue programs enabled by our IIoT platform TIQ. This role will report to the Technology Leader for Thermal Solutions in Hyderabad, India, and will collaborate closely with the sales team and the offering manager for TIQ to establish customer programs. The Cust Exp Prg Mgr will act as the interface between the customer's project contacts and the Honeywell team for service fulfillment. This role involves close collaboration with the Thermal Solutions Engineering Program Management team to ensure a standardized and scalable process for service fulfillment. The Cust Exp Prg Mgr will also support the development of the service fulfillment team capabilities and skill set mix to drive customer centricity and commercial success of service offerings. Role & responsibilities Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions or proprietary tools/techniques. Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution. Performs in both a people management capacity and a technical leadership capacity. Performance is typically measured by the capture of the consulting engagement and/or utilization (i.e., billable hours for the department) or performance against budget. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manages operational and product performance per customer expectations and contract. Drives program execution to meet desired performance as measured by defined customer service metrics and/or customer survey results. Develops and executes corrective action plans where performance is deficient. Leads cross functional program teams to achieve customer service-related objectives for new product introduction and field product related issues. Lead and facilitate the cross-functional process to review TIQ-based pursuit reviews. Institute a strong bias towards speed of development, qualification, and release to meet aggressive growth targets for service offerings. Establish a global service provisioning team with a culture of open collaboration, communication, and inclusivity. Ensure on-time, on-budget, and on-quality delivery of approved service projects/programs. Identify, protect, and develop critical TIQ and software-based customer service knowledge, capabilities, and provisioning across the global Thermal Solutions organization. Manage the program team to stay ahead of technical and commercial risks on customer service projects, including coordination of risk reviews and formulating potential solutions. Work closely with sales, offering management, development operations, technical/application service team, and the R&D team to regularly track customer service program progress and drive corrective actions as necessary. Drive continuous improvement projects and design standards for TIQ-based services to improve service performance, quality, operations, and service assurance yields, reliability, and safety. Travel 20% of the time. Preferred candidate profile Bachelors degree in engineering or IT-related field. 5+ years of IT or software project management experience, preferably with industrial software and/or IIoT-service solutions. Education in business accounting and/or sales experience (Sales or Service Engineer). First leadership experience in an international, highly matrix organization (team or project). Experience with ITIL model for service fulfillment and/or assurance. Understanding of state-of-the-art IIoT infrastructure and IT communication protocols.