Software Engineer

Maersk is a $30 billion organization with 100,000 people that move 20% of the world's trade, and the largest shipping and logistics company in the world. We are currently undergoing a significant transformation to become a global integrator of container logistics. We are offering you a unique opportunity to help shape this journey and the future organization by participating in a global IT transformation program that will set the direction for the future business model of this large global enterprise.

What We Offer:

As an organization with a global presence, joining Maersk is a wonderful and exciting opportunity to work with people of diverse talents and backgrounds. We offer a fast-paced, challenging, and truly international atmosphere with activities spread around the globe in Copenhagen, London, Charlotte, and India. The environment is dynamic, with a strong focus on high performance, results, and respect for our employees. There will be the possibility of continuous professional and personal development and for gaining a professional and social network. As a company, we are committed to growing our people, providing you with opportunities that broaden your knowledge and strengthen your professional and technical skills.

Software Engineer

Key Responsibilities:

Support Engineer

• 1st and 2nd Level Support:

  Provide comprehensive 1st and 2nd level support for Maersk's Treasury Management System,

  FINDUR

  . Your primary purpose will be to diagnose, troubleshoot, and resolve incidents or service requests reported by end-users or detected by the system itself.

• Go-To Expert:

  Become the go-to person for all support-related issues within your domain.

• Process Adherence & Documentation:

  Be responsible for maintaining and using the right support processes, including accurate logging of all reported issues.

• Incident Resolution:

  Resolve reported and detected incidents efficiently, leveraging available information and technical skills to provide timely solutions.

• Troubleshooting:

  Expertly troubleshoot FINDUR issues, covering both business and system processes.

• System Configuration:

  Reconfigure and adapt the system to meet evolving business needs and expectations.

• Reporting & Monitoring:

  Create and modify reports using built-in report/dashboard tools, and establish and monitor scheduled jobs and alerts.

• Vendor Escalation:

  Investigate and escalate complex incidents to the application vendor when necessary.

• Environment Management:

  Refresh lower hosting environments and prepare them for testing and development purposes.

• Deployment & Version Control:

  Manage the deployment and version control of customized components within the system.

• Solutioning:

  Analyze business requirements and engage 3rd party developers to provide robust solutions.

Who We Are Looking For:

Experience & Technical Skills:

• Must Have:

  Strong

  functional knowledge of FINDUR

  .
• Proven experience in resolving incidents by analyzing

  FINDUR logfile information

  .
• Experience with the

  deployment of JAVA scripts and configuration changes

  .
• Good understanding of

  version control, release management processes

  , and working with multiple environments.
• Some experience with

  debugging FINDUR JAVA scripts

  .
• Some knowledge of

  FINDUR data modeling

  .
• Good understanding of

  Treasury Management Processes

  .
• Good understanding of

  SQL Database processes and query techniques

  .
• Ability to understand how ERP / Treasury systems communicate with banks, particularly over the

  SWIFT network

  .

• Advantage If:

  Knowledge of version control systems, code merging, and deployment pipelines.
• Experience in finding both temporary and permanent solutions to incidents as and when they occur.
• Proficiency in root cause analysis for performance and incident-related issues.

Business Skills:

• Must have or express a clear interest in understanding all

  Treasury Business processes

  .
• Ability to understand the business language and translate that into application-related issues while supporting and troubleshooting.

Ways of Working:

• Very strong communication and collaboration skills.
• Structured, highly analytical mindset, and excellent problem-solving skills.
• Collaborative, with strong mentoring and people skills / personal impact.
• Highly motivated and able to work well under pressure.
• Innovative, with the ability to think outside the box.
• Fact-based and result-oriented approach.
• An individual who understands and respects the agile methodology.

As a person:

• Self-starter and highly motivated.
• Strong cultural understanding and experienced working in multi-cultural teams.
• Willing to share knowledge and work as a team.
• Proficient in English, both written and verbal.
• Service-minded with a strong customer focus.