The role of the Analyst, Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNows best practices, innovations, and capabilities to help customers achieve their goals. You will have a portfolio of customers You will work with the portfolio of customers in a 1 to many fashion using email campaigns and guiding customers to webinars and other Community content Identify criteria for assisting your customers by using Success Plays in the Success Platform Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Help design and implement new products and features while also enhancing the existing product suite To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

ServiceNow is seeking a driven Product Success Manager - CRM & Industry Workflow . The Product Success Manager will provide expertise to support customers to ensure customers adopt, renew and maximize their value from their ServiceNow investment. The CRM Product Success Manager will participate in the acquisition and retention of customers by leveraging the CRM Applications include Customer Service Management, Field Service Management and Industry applications such as Financial Services Operations, Telco Service Management or Clinical Device Management for Healthcare & Life Sciences. This is a hands-on role and will suit someone who is capable of going wide and deep on the solution with regards to people, process and technology. Product Success Managers work directly with customers to enhance their overall experience with the product and make them successful and reference customers. They monitor customer health, deliver customer programs, and act as the liaison between customer and product teams. What you will get to do: Be the focal point of contact & coordination for customer programs & events with Product Success, including customer onboarding/closed loop tracking for customer programs A deep sense of empathy for the customer and genuine passion in helping them succeed Engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems Experience in analyzing and recommending strategies based on business priorities Solid experience in requirements gathering, including experience in creating process mapping documentation Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Miro, Word and PowerPoint.) Responsible for creating innovative solutions leveraging ServiceNow s CIWF Solutions Mentor field resources in implementation methodology, configuration, and best practices for CIWF applications Review customer s architecture, design processes and system integrations to the platform Respond to customer questions relating to ServiceNow CIWF Solutions This role is pivotal in providing our growing customer base, with lessons learned, strategies, and advice to enhance real world security operations Contribute to sales campaigns focused on CRM discussing best practice implementation strategy and planning Configure solution environments to address customer requirements and business issues Collaborate with Product Management and Development team members to enhance ServiceNow products with new capabilities that address customer needs Share best practices and known solutions with other internal teams, community and customers to help promote faster time to value for customers Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors Our ideal candidate: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflo

We are looking for a Sr. Business Analyst to join our Go-To-Market Reporting and Analytics team. In this role, you will help build data models and reports to support the broader sales organization. The ideal candidate will have experience working with sales data, SQL scripting, developing production-quality dashboards, and managing large data sets. They should possess a keen attention to detail, a creative problem-solving mindset, and strong communication skills. This individual will collaborate across functions to empower the sales operations community and leadership in making data-driven, strategic decisions. What you get to do in this role: Build complex data models to perform analysis of sales data in support of various reporting initiatives. Research required data and provide insights for ad-hoc questions from leadership. Use BI tools to design and implement industry standard best practices for scalable data management and processing architecture. Work with local and remote team members to design and build data models and perform data validation, integration testing, and support models. Develop functional subject matter expertise within various areas of the enterprise and maintain documentation for all areas of involvement, including metadata objects for end users. Manage and nurture relationships with key stakeholders, ensuring clear communication and alignment across all levels of the organization. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry. Minimum of 3-5 years experience in analytics or related field. Excellent knowledge of SQL scripting and writing stored procedures is a must. Good understanding of dimensional data modeling concepts. Hands-on experience with Visualization tools, particularly Power BI. Proficiency in utilizing Power Query and DAX. Excellent communication skills and ability to work individually and in a broader, geographically dispersed team. Positive can do attitude and highly analytical; enjoys challenges.

To propel our next phase of growth, ServiceNow is investing in a Financial Services Industry Solutions organization. Were building a team of collaborative individuals who are passionate about the opportunity to transform Financial Services using ServiceNows powerful digital workflow platform. Join a team that re-shapes Financial Services, partnering with leading financial institutions and the most inspiring Fintechs in the world. We are always evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better. We are looking for a Sr. Principal, Financial Services Architect to be part of our Financial Services Industry Solutions organization. You are a Financial Services industry expert with a knowledge of the Financial Services solution stack across the application, workflow and data/integration layers. You understand the core Financial Services business processes and surrounding technology ecosystem, including systems of record, third-party data providers and the Fintech / Regtech landscape. You have a technical vision for ServiceNows opportunity to transform Financial Services and will work with customers and partners on the architecture for the solutions with care for this vision. You will work with pre-sales technical resources to gather solution requirements and help them on solution roadmaps and architecture. You will provide visibility within ServiceNow and an opportunity to provide incredible results during sales cycles while achieving quarterly and annual sales goals for an assigned territory. What you get to do in this role: Solution Architecture: Architecting Financial Services solutions built on the ServiceNow platform, both using current horizontal applications, platform services and driving requirements for Financial Services-specific product development. Consideration of future state and transitional architectures in Financial Services. Asset Creation: create reference architecture and technical enablement guides for Financial Services solutions. Work with Solution Consulting teams to develop demo prototypes for solutions. Field and Partner Enablement: promote internal pre-sales technical resources and System Integrator and Independent Software Vendor partner ecosystem on Financial Services solutions and architecture. Build a Financial Services community of technical ambassadors enabled on the ServiceNow Financial Services message and solution architecture. Customer Engagement: Work with customers to create technology roadmaps around Financial Services solutions and to dive into architecture components. Bring deep technical knowledge of Financial Services to improve strategic opportunities and identify new use cases. Market-Facing Engagement: Present to large customer audiences and build relationships with CxOs. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. Minimum 15+ years of related work experience Experience working with the ServiceNow Platform with ServiceNow customers, and in-depth understanding of the ServiceNow architecture and platform Understanding of top Financial Services regulations globally with the ability to assess the impact on the architecture of a ServiceNow solution in Financial Services Experience working with sales, with the ability to work as an extended part of the account teams Ability to provide expertise and work with internal ServiceNow product teams Interact at multiple levels within a customer account (Enterprise Architects, Technical Architects, Directors, VPs, and CXOs) Ability to travel up to 30% of the time Knowledge of enterprise integration, service-oriented architectures and micro-services Knowledge of security, data privacy, data governance within Financial Services Instant customer credibility with a record of building customer relationships

The Director, Delivery Mgmt India is accountable for the delivery and quality of the Expert Services engagement portfolio in India. In close collaboration and alignment with the Customer Excellence Group leadership, the Delivery Manager ensures our Customers Success in India. This role also leads the Engagement Management team that delivers the defined solution scope to meet the customer s desired business outcomes. This requires the DM to build / lead the Engagement Management team and collaborate across business functions, customers and partners, ensuring proper governance is followed to gain stakeholder support for the project. Hires, coaches, mentors and leads the team of Customer Excellence Group Program / Engagement Managers to achieve the ServiceNow goals and create a culture of high performance. Provides strategic thinking, building and executing a business plan to meet the India region objectives. Has strong business acumen, providing an accurate financial forecast and sound business metrics including revenue, resourcing, utilisation and unscheduled backlog. Leads the delivery team throughout large complex engagements, engaging at executive and sponsor levels with internal and external Customers and key stakeholders. Champions ServiceNow s leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner. Communicates and acts as the escalation point of contact to facilitate collaboration, decision making, internal alignment and customer buy-in on proposed solutions. Drives high customer satisfaction as reflected in Customer Survey scores. Collaborates with the Sales Account Team, Global Resource Management, Customer Excellence Group leadership, Partners, and Customers to understand the customer and the engagement; including business challenges, key stakeholders, issues, and business value being delivered. To be successful in this role you have: 15+ years progressive experience as part of a professional services organisation; or equivalent education/experience 10+ years leadership experience in delivery within a professional services organisation; highly desirable in cloud based solutions using agile deployment methodology Ability to travel up to 25% Creative, entrepreneurial spirit with comfort running initiatives and program independently within a start-up paced environment Success driving complex issues through analysis and resolution Experience working collaboratively and cross-functionally Excellent written and verbal communication skills at the Cx level

What you get to do in this role: Directly manage, mentor and develop 3-5 designers Drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions for some of the largest companies in the world Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps Distill complex problems into clear goals and requirements for the design and research team Understand the companys Design Systems, encourage their application, and contribute to their further development and maintenance. Drive the growth of user-centric, collaborative culture across the Business Unit Evangelize design strategy and product vision across the global, distributed design teams Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans. Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others. Lead your team through rapid iterations of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions. Oversee your teams work: detailed mockups and prototypes and behavior specifications. Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification. Participate in documentation development process such as user experience specifications, testing and evaluation. Work closely with product management in UX ideation and innovation. Travel up to 20% of the year To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry. Minimum 3 years of experience managing people and/or leading design teams Minimum 10+ years of experience in UX Design and/or Interaction Design field Passion to grow and mentor people Strong skills in Information Architecture A portfolio of work samples representing your work and approach Expertise in one or more of the following enterprise product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal Expert with Sketch, Invision, Photoshop, or other design tools Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools Ability to understand and distill complex problems into clean solutions Must have strong written and verbal English communication skills Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment Expected to demonstrate a high level of initiative, good sense of humor, and a make it work ethos Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus Preferred Qualifications: Knowledge of web design technologies (HTML, CSS) Experience working in an agile or incremental manner Experience working with tools such as ServiceNow, Miro, or Abstract

What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

What you get to do in this role: Manage product development activities Work with product management, design, support and other dev teams to create high-quality solutions Manage daily activities of the development team Solve difficult and sometimes ambiguous problems Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

What you get to do in this role: We are looking for an experienced performance engineer with a proven track record of creating technologies and tools for validating the performance and scalability of large-scale enterprise systems. Working with key members of our Platform Performance Engineering team, you will focus on benchmarking & testing our platform to meet the growing needs of our largest customers. The ideal candidate for this position is a Performance Engineer with a strong background in web & database application benchmarking, test automation, performance analysis, and capacity management. The candidate must have a passion for building and applying tools / automation frameworks that measure the characteristics of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and our most important customers. To be successful in this role you have: 4+ years of experience in Performance Engineering / Testing 4+ years of experience in testing large scale web-based distributed applications on containers such as Apache/Tomcat, J

What you get to do in this role: Maintain existing automation test frameworks Collect and report quality metrics from test execution Work with developers to design specific testing strategies for features being developed and automate them Create comprehensive test plans; execute and automate them Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. 5+ years of experience with quality assurance and Java programming with Selenium, JUnit and TestNG Fluency with scripting in JavaScript. Experience with Eclipse, Jenkin, Maven, and Git Understanding of testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks Experience driving cross-team technical discussions with an understanding of SDLC concepts

What you get to do in this role: As a Build and Release Engineer, you will be part of a team that is building the next generation build and release platform for ServiceNow. We need your expertise to help develop, scale, automate, and improve the underlying infrastructure, software, processes, and services required to support enterprise software development, quality engineering, and production releases. This includes the following responsibilities: Develop the next generation of the Build and Release platform for a fast-growing development organization. Support and maintain source code management and build tools (Git / GitHub / Jenkins / Maven / Nexus) Provision, monitor, and manage virtual servers in AWS to scale the Build and Release Platform Work with Kubernetes on deploying Jenkins and other application servers in AWS Automate provisioning with Chef Tool adoption and integration Troubleshooting, problem solving, root cause analysis, and documentation Support and improve the build pipeline Branching and code repository administration Developing productivity tools & plugins Automate anything you can get your hands on To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry. 3-5 years hands on experience with automation, build & deployment processes, and configuration management Strong Linux and networking skills Proficiency in one or more scripting languages Experience in source code management and branching Understanding of automated build and release systems Passion for automation, continuous improvement, and DevOps culture Clear communication skills, both in person and online Security and compliance minded Fluency in the software development lifecycle A strong commitment to customer service Preferred Experience in developing automation in large enterprise scale development environments Inter-team training and knowledge sharing Ability to tune and scale Linux systems Experience managing, debugging, and improving build systems Experience with agile methodologies Fluency in several of the following technologies: Git / GitHub Maven / Nexus Ruby / Perl / Shell Scripting Jenkins Amazon Web Services Chef Linux (CentOS/Fedora/RedHat) Kubernetes / Docker

The role: ServiceNow is currently looking for an energetic and ambitious Senior Financial Analyst to support our Sales and Marketing FP&A teams. As a member of this team, the role will focus on rapidly operationalizing key analysis models, dashboards, revenue analysis, and reports used across all functions. The preferred candidate will have experience partnering with cross-functional teams and creating insightful analysis and models. They will work closely with leaders and process owners within Finance to enable data-driven decision making and operational excellence. What you get to do in this role: This position will work closely with Sales and Marketing team to provide insights and support the decision-making process Actively collaborate with US-based peers to drive functional analysis, modelling, and detailed budget tracking across Finance Working with US team for month/quarter close, finalizing monthly forecasts, developing and maintaining annual budgets Partner with cross-functional teams to manage headcount, Opex, and Capex forecasting Develop financial modeling to measure investment and ROI for Marketing campaigns Work with PO Owners, Business Operations, and Accounting to more discreetly and accurately track financial results Help drive finance transformation efforts including system improvements (Ex. Anaplan & Power BI) as well as process improvements Create/maintain Power BI dashboards covering Sales & Marketing metrics Build trusted relationships with key business partners; Analyze financial outcomes and adeptly communicate insights to senior management for performance optimization. Assist in other ad-hoc analysis and presentation requests To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

What you get to do in this role: Lead a dynamic team of ServiceNow Training Sales Associates Directly support the global sales team across the end-to-end training sales cycle for our customers and partners. Interface with serviceNow Customers. Review requests for Order Forms for accuracy and completeness Develop detailed project plans and manage multiple cross-functional projects simultaneously. Communicate effectively across multiple internal teams to include sales, sales operations, expert services, partners and customer success. Evangelise Servicenow university externally & with internal stakeholders To be successful in this role you have: Located in Hyderabad, India (office) Able to read/write English Proficient in Outlook, Word, and Excel Experience with a CRM system

What you get to do in this role: Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features Become familiar with ServiceNow s content development processes, DITA-based information model, and writing style and standards Gain a basic understanding of ServiceNow s products and users and a deeper understanding of the specific features and user base you support Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily Basic Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflo

Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process. Learn more about our team here What you get to do in this role: You ll identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward Advocate and champion design thinking and methodologies throughout the product development lifecycle. Work on new, complex, high-priority initiatives while remaining flexible and meeting tight deadlines Apply your breadth of experience to model, prototype, and iterate on our existing solutions Preferred Qualifications: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating wor

What you get to do in this role: Drive close optimization and assist with month-end, quarter-end and year-end corporate accounting close activities- including review and approval of journal entries and account reconciliations. Drive efficiency, effectiveness, consistency, and scalability within close processes by identifying and implementing opportunities related to thresholds and conventions, close calendar, and timeline; while ensuring completeness, accuracy, and timeliness of accounting data and financial statement results Review fluctuation analyses and summarize in management reporting decks. Directly manage a team of 3 people and partner closely with additional team members across various locations including U.S. Coordinate with external auditors to provide timely deliverables and streamline annual audit processes and testing approaches. Partner cross-functionally in investigation and resolving complex accounting issues timely and effectively. Track progress against relevant close and accounting operations metrics and key performance indicators in regular business reviews with leadership to support and enable solid business decisions as we continue to evolve the complexity of our operations Cultivate strong cross-functional partnerships across Finance to effectively manage the end-to-end close process and enforce policies and procedures to ensure appropriate governance over global processes (e.g., close tasks, balance sheet reconciliations, late entries, out-of-period entries, external audit deliverables, control documentation, etc.) To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

What you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs Contribute to the design and implementation of new products and features while also enhancing the existing product suite Be a mentor for colleagues and help promote knowledge-sharing To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,