Site Reliability Engineer - Intune & Citrix

The Job

• Manage Autopilot Pre-Provision configuration to keep it up to date and provide

  L2 support

  for device enrollment issues.
• Manage

  Mobile Device policy

  ,

  MAM

  Policy,

  Restriction

  , Enrollments, Profile, and compliance configuration.
• Deploy monthly Windows Operating system patches and Vulnerability remediation through

  Intune

  ,

  SCCM

  , and

  Qualys

  tools.
• Create and deploy applications through Intune, SCCM, JAMF and Qualys
• Manage Kiosk devices configuration and deployment.
• Overseeing VDI support team during daily operations.
• Defining/Coordinating application package creation for deployment via PB Software Center
• Improving new hire VDI provisioning as well as equipment for established employees
• Collaborate with the Service Desk and Desk Side Support team to identify the most repeated issues to automate the fix.
• Create observability dashboards for services offered by

  EUC

  to identify the gaps proactively.
• Create Synthetic monitoring for all EUC services to proactively monitor infrastructure issues/outages.
• Contribute to the development of automation tools for provisioning, configuration management, and deployment using DevOps tools.
• Collaborate with the SRE team to design, implement, and improve monitoring, alerting, and incident response processes leveraging tools like Grafana, Splunk, etc.
• Create automated fixes for failed App and patch deployment devices to increase deployment success rate.
• Engage in and improve the whole lifecycle of services.

Qualifications Skills required.

• Bachelor s degree in computer science or related field and established technologist with 8+ years of related experience.
• Experience - Previous Citrix admin-level role in desktop virtualization management.
• Experience - Citrix CVAD and Cloud offerings
• Experience - Citrix MCS, WEM, and related technologies
• Experience - Must have: Microsoft Intune, SCCM, JAMF Pro, Azure AD, Active Directory.
• Experience - Must have: Microsoft security patching, software packaging deployment.
• Experience - Must have: Mobile device management (iOS Android)
• Experience - Must have: Operating System build and hardening.
• Experience - Must have: Managing hybrid cloud environments.
• Experience - Must have: SRE and Observability - Proactive, Automation and Synthetic Monitoring implementation.
• Experience - Must have: Programming scripting language, e.g.,

  PowerShell

  , Python and other programing languages will be added advantage to the position.
• Knowledge of EDR tools (CrowdStrike) and Perimeter security tools (Zscaler)
• Knowledge in DevOps tools like Ansible, Git and Grafana.
• Knowledge in Zero Trust Implementation
• Familiarity with Agile development practices and good software engineering practices
• Strong organizational skills with high attention to detail
• Excellent oral and written communication skills