2 Siebel Apps Jobs

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Siebel Apps Admin.

Please be informed : Who can join Immediate - Max 15 days apply, higher notice period not being considered. Siebel Developer Exp Level : 5+ years Client : Product based in Financial Interview Mode - 2 rounds Virtual Work Location : Hyderabad & Bangalore (Hybrid - 3 days work from office) Full time and permanent with TechStar Group' deployed to Client Job Description : - Proficiency in Siebel (Mandatory skill) is vital for participating in critical development and support activities. - Strong experience in Siebel Configuration to develop and maintain customized application setup necessary for client needs. - Expertise in Siebel EAI for seamless integration of Siebel CRM applications with third-party systems to ensure cohesive functionality. - Competence in Siebel Workflow to automate and manage complex business processes efficiently within the Siebel environment. - Solid understanding of Siebel Scripting to enhance application functionality and meet business requirements effectively. - Knowledge of Siebel Open UI for crafting robust user interfaces that enhance user interaction and streamline processes. - Experience in Siebel Integration to facilitate effective integration strategies across various software applications and databases. - Understanding of Siebel EIM to execute and manage data migration processes robustly and reliably. Roles and Responsibilities : - Collaborate with cross-functional teams to design, develop, and implement Siebel CRM solutions that align with business requirements. - Analyze and convert business needs into detailed design specifications and solutions using Siebel Tools. - Lead Siebel system configuration, workflow management, and scripting tasks to customize solutions tailored to specific -business needs. - Conduct technical troubleshooting and provide robust solutions for all Siebel-related technical issues encountered by users. - Maintain and support Siebel application environments, ensuring high performance and availability. - Integrate Siebel applications with other business systems using EAI, EIM, and other integration tools, as required. - Implement GUI components and enhance user interfaces using Siebel Open UI to improve user experience. - Document and report on project progress, roadblocks, and updates to stakeholders and management teams regularly. - Experience in applications development, with at least 4-8 years experience in a Siebel Development. - Extensive background across multiple Siebel modules with recent experience in Siebel Telecommunication Application - Understanding of Siebel Architecture - Siebel Product and Pricing - Siebel EAI - Experience in configuration modules, Scripting, WF etc.. - Siebel Data model and building & debugging sql procedures - Knowledge of Data validation manager and its components. - Experience in building Siebel Business process and debugging of Workflow issues. - Knowledge of Siebel vanilla Modules of Siebel Telecommunication application. - Siebel Configuration - Good knowledge & work experience on Account & Contact management - Good knowledge & work experience on Assistant Agent Billing Care - Siebel CRM ScriptingOpen UI - CRM order Management & EAI - Siebel Workforce management - Siebel PRM/ Dealer management, - Siebel Field Service - Siebel BI Publisher Reports - Siebel Version 20.xxxx and above experience should be preferred - Telco Experience is must - Good to have RODOD Implementation knowledge Please be informed : Who can join Immediate - Max 15 days apply, higher notice period not being considered.