Job Description: Assistant Manager – Customer Relationship Management (CRM) Position: Assistant Manager – CRM Experience Required: 3 to 5 Years Location: New Delhi Website: www.sgdcindia.in Role Summary: We are seeking a proactive and customer-focused Assistant Manager – CRM to join our team. The ideal candidate will be responsible for developing and executing CRM strategies that enhance customer engagement, improve satisfaction, and drive customer loyalty. This role demands strong analytical, communication, and organizational skills to manage customer databases, lead engagement campaigns, and ensure a seamless customer experience across all touchpoints. Key Responsibilities:Customer Relationship Management & Strategy: Develop and implement CRM strategies to improve customer retention and satisfaction. Maintain and segment the customer database to support personalized marketing and outreach efforts. Work closely with marketing and sales teams to align CRM initiatives with business goals. Customer Engagement & Retention: Design and execute customer engagement campaigns (email, SMS, in-app, etc.). Monitor customer feedback and satisfaction metrics (CSAT, NPS, etc.) to identify areas of improvement. Build and nurture relationships with key clients to ensure loyalty and repeat business. Operational Efficiency & Systems Management: Oversee the CRM software, ensuring data accuracy and system efficiency. Identify and resolve issues related to CRM processes and customer data integrity. Coordinate with tech and digital teams to implement CRM upgrades or integrations as needed. Analytics & Reporting: Track, analyze, and report on key CRM KPIs such as customer lifetime value (CLV), churn rate, engagement rate, and ROI on campaigns. Present insights and actionable recommendations to senior management based on customer behavior and trends. Use data to create customer journey maps and improve lifecycle marketing strategies. Cross-Functional Collaboration: Work with sales, marketing, product, and service teams to ensure consistent and personalized customer experiences. Provide CRM support during product launches, events, and promotional campaigns. Train internal stakeholders on CRM best practices and usage. Desired Skills and Qualifications: 3–5 years of experience in CRM, customer success, or marketing automation roles. Proficiency in CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and data analytics platforms. Strong analytical mindset with the ability to interpret customer data and behavior patterns. Excellent written and verbal communication skills with a customer-first approach. Ability to manage multiple campaigns, projects, and stakeholder expectations in a fast-paced environment. Knowledge of marketing automation, email/SMS campaign tools, and customer journey optimization. Job Type: Full-time Pay: ₹20,000.00 - ₹45,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Weekend availability Work Location: In person

Job Description: Assistant Manager – Customer Relationship Management (CRM) Position: Assistant Manager – CRM Experience Required: 3 to 5 Years Location: New Delhi Website: www.sgdcindia.in Role Summary: We are seeking a proactive and customer-focused Assistant Manager – CRM to join our team. The ideal candidate will be responsible for developing and executing CRM strategies that enhance customer engagement, improve satisfaction, and drive customer loyalty. This role demands strong analytical, communication, and organizational skills to manage customer databases, lead engagement campaigns, and ensure a seamless customer experience across all touchpoints. Key Responsibilities:Customer Relationship Management & Strategy: Develop and implement CRM strategies to improve customer retention and satisfaction. Maintain and segment the customer database to support personalized marketing and outreach efforts. Work closely with marketing and sales teams to align CRM initiatives with business goals. Customer Engagement & Retention: Design and execute customer engagement campaigns (email, SMS, in-app, etc.). Monitor customer feedback and satisfaction metrics (CSAT, NPS, etc.) to identify areas of improvement. Build and nurture relationships with key clients to ensure loyalty and repeat business. Operational Efficiency & Systems Management: Oversee the CRM software, ensuring data accuracy and system efficiency. Identify and resolve issues related to CRM processes and customer data integrity. Coordinate with tech and digital teams to implement CRM upgrades or integrations as needed. Analytics & Reporting: Track, analyze, and report on key CRM KPIs such as customer lifetime value (CLV), churn rate, engagement rate, and ROI on campaigns. Present insights and actionable recommendations to senior management based on customer behavior and trends. Use data to create customer journey maps and improve lifecycle marketing strategies. Cross-Functional Collaboration: Work with sales, marketing, product, and service teams to ensure consistent and personalized customer experiences. Provide CRM support during product launches, events, and promotional campaigns. Train internal stakeholders on CRM best practices and usage. Desired Skills and Qualifications: 3–5 years of experience in CRM, customer success, or marketing automation roles. Proficiency in CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and data analytics platforms. Strong analytical mindset with the ability to interpret customer data and behavior patterns. Excellent written and verbal communication skills with a customer-first approach. Ability to manage multiple campaigns, projects, and stakeholder expectations in a fast-paced environment. Knowledge of marketing automation, email/SMS campaign tools, and customer journey optimization. Job Type: Full-time Pay: ₹20,000.00 - ₹45,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Weekend availability Work Location: In person

Job Description: Assistant Manager - Human Resources Position: Assistant Manager - Human Resources Experience Required: 3 to 5 Years Location: Vasant Kunj, Delhi Address: Plot No. 3, Pocket-2, Sector B, Vasant Kunj, New Delhi, Delhi 110070 Website: www.sgdcindia.in Role Summary: We are looking for a dynamic and experienced Assistant Manager - Human Resources to join our team. The ideal candidate will play a key role in developing and implementing HR strategies, managing employee relations, and enhancing our organizational culture. This role involves supporting day-to-day HR operations, recruitment, compliance, employee engagement initiatives, and statutory responsibilities such as ESI, PF, and other benefits administration to foster a productive and inclusive workplace. Key Responsibilities: Talent Acquisition & Management: Coordinate and manage end-to-end recruitment processes for various roles, including screening, interviewing, and onboarding. Develop and maintain effective talent pipelines, focusing on sourcing strategies that attract top talent. Conduct orientation programs to familiarize new employees with company policies, culture, and expectations. Employee Relations & Engagement: Serve as a point of contact for employee inquiries, addressing grievances, and fostering a supportive work environment. Plan and execute employee engagement initiatives, team-building activities, and recognition programs. Monitor and enhance employee satisfaction through regular feedback mechanisms and surveys. Performance Management & Development: Assist in implementing performance management systems, including annual appraisals, KPIs, and individual development plans. Support managers in identifying training needs and coordinating internal and external training sessions. Facilitate coaching and mentoring programs to enhance employees' skill sets and career growth. Compliance, ESI, PF & Policy Management: Administer and ensure compliance with ESI, PF, and other statutory regulations, including accurate record-keeping and timely submission of contributions. Maintain accurate HR records and documentation, including attendance, leave, payroll, and benefits-related data. Update and review HR policies and employee handbooks to align with industry standards and legal requirements. Compensation & Benefits: Manage payroll processing in coordination with the finance team, ensuring accuracy and timeliness. Handle employee benefits administration, including health insurance, provident fund, ESI, and other statutory benefits. Conduct periodic compensation analysis to ensure competitive salary structures and retention of key talent. HR Reporting & Analytics: Generate and present HR metrics and analytics, covering areas such as turnover, recruitment, training hours, employee engagement, and statutory compliance. Provide insights to middle management for strategic HR decisions based on data trends and industry benchmarks. Desired Skills and Qualifications: Proven expertise in core HR functions, from recruitment to employee relations and statutory compliance (including ESI, PF). Strong understanding of labor laws, statutory compliances, employee benefits, and payroll processes. Excellent communication, interpersonal, and conflict-resolution skills. Proficiency in HR software, payroll processing systems, and Microsoft Office applications. Analytical skills for generating detailed HR reports and insights, with the ability to manage multiple HR projects in a fast-paced environment. This role offers the opportunity to contribute to a vibrant workplace, shaping HR strategies that align with our organizational goals and values. Job Type: Full-time Pay: ₹20,000.00 - ₹45,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Weekend availability Work Location: In person