5 Services Engineering Jobs

Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required. What youll be doing Primary Skills: NetApp FAS, EMC VNX, IBM StoreWize, HP, 3PAR, Azure Storage Account; Azure Backup, Recovery Services Vault, Netbackup, Tivoli Storage Management, CommVault, Acronis, VEEAM; NetbacukpExperience supporting enterprise class infrastructure.Backup/Media servers upgrades/deployment/supportEMC Networker/AVAMAR, VERITAS NetBackup, Commvault, Barracuda & RubrikPureDisk, Data Domain, MSDPPhysical tape libraries (Such as IBM, Dell & Quantum)Familiarity with DPA to configure the reports (or similar reporting tools)Understanding of basic Layer2 and Layer 3 backup concepts relevant to respective backup tools.Backup Engineers play an important and significant role in the day-to-day operations and delivery of IT infrastructure for enterprise Backup environment. Expected to implement to desired standards and support the following elements of an Enterprise caliber IT stackNetBackup, Networker, AVAMAR, Barracuda, Commvault and Rubrik backup technologies. Expected to know from a high level how all components of an enterprise IT stack work together and affect each other and have specialized knowledge and troubleshooting ability in at least 1 or more layers of the technology stack. Be able to effectively manage and work a ticketing support queue.Troubleshoot and assess performance issues using typical backup management tools. Effectively respond to critical customer outages related to hardware faults and software bugs within the infrastructure.Maintain new and/or existing environments including planning upgrades, tracking EOL dates and documenting inter-dependencies.Manage projects self-sufficiently and to 100% completion.Monitoring and troubleshooting the backup failures.Capacity monitoring of Disk poolsDeploying backup infrastructure and configuring backup for the hostsExecuting datacenter migrations and DR testsEffectively time track and report hours worked.Proactively address issues in the environment and provide resolution.Work with various vendors on problem tickets and drive vendors to resolution and root cause.Provide root cause analysis and log evaluation after outages.Create and manage necessary documentation including but not limited to system standards, run books, etc. Think creatively to provide solutions in the environment.Evaluating infrastructure readiness for new customer projectsParticipate in a weekend on call rotation.Additional Experience/SkillsetsScripting and Automation with PowerShell and PythonAbility to work on cross-functional teams.Excellent oral and written communication skills, with the ability to communicate to various levels of management.Understanding including the ability to monitor, tune and troubleshoot the Microsoft systems.Strong analytical capabilities

Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidates qualification for the role. CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties.

Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Trouble shooting Major Network issues and resolution of the same using ITIL process. Implementation of new technology (N/W device, link, routing and switching etc.) Root cause analysis for frequent/critical failure of network device/links. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Candidate should have hands on knowledge on SDwan, Routing Switching. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Education- Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or CCNA certification Mandate

Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Design visually appealing and intuitive dashboards that display key security metrics, incidents, and trends, using data visualization tools and scripting languages for automation. Develop and maintain customized reports that provide meaningful insights into security data, ensuring they are accurate, comprehensive, and suitable for management and regulatory purposes. Collect, aggregate, and analyze data from various security tools, logs, and sources to identify security anomalies, patterns, and trends that may indicate potential threats or vulnerabilities. Generate detailed incident reports, outlining the nature of security incidents, their impact, and the actions taken for resolution. Assist in creating reports and documentation required for compliance with industry standards and regulations (e.g., IRDAI, SEBI, RBI, ISO 27001). Develop and implement automated reporting processes to streamline the generation of routine reports, reducing manual effort and increasing efficiency. Integrate threat intelligence feeds and data into reporting processes to enhance situational awareness and proactive threat hunting. Maintain accurate documentation of reporting and dashboard configurations, data sources, and data transformation processes for knowledge sharing and troubleshooting. Provide training and support to SOC analysts and other stakeholders on how to interpret and utilize dashboards and reports effectively. Assist in coordinating incident response efforts by providing real-time updates through dashboards and reports during security incidents. Evaluate new security tools and technologies that could improve reporting and dashboard capabilities within the SOC. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). 3+ years of experience Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Your day at NTT DATA The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required. What youll be doing Windows Server/AD/DC patching, VMware, Failover cluster, AD, DNS, DHCP Disc adds, Storage adds etc; Hardware Knowledge, Migration experience on P2V, storage.Microsoft server side support tickets through our ticket queue system that have gone through our Help Desk support 1-3 tiers.Support and administration of Microsoft Windows Server, versions 2000, 2003, 2008, 2012, 2016, 2019 and 2022Support and administration of Microsoft Active Directory environments, DNS, DHCPSupport and administration of Microsoft Server Clustering.Migration knowledge for P2V, Storage etcTroubleshooting and maintenance of all above mentioned Microsoft Enterprise level productsKnowledge and troubleshooting capability with multiple high availability solutionsContinuous proactive maintenance, auditing, and monitoring of our customers Microsoft environmentsFollowing thorough Change Management processes and documentationFollowing thorough Root Cause Analysis processes and documentationAfter hours oncall weekly rotations throughout the teamBusiness hours ticket queue owner and handling weekly rotationWorking with other infrastructure teams as well as non-infrastructure teams throughout organization on tasksImplementing server hardening/security best practicesServer performance/capacity planningTroubleshooting supported end user application server issuesResponsible for maintaining supported customer applications that may require modifications to work in a client server environmentResponsible for all tuning, monitoring and performance recommendations of the Microsoft systemsThorough environment documentationProvides recommendations on changes and design enhancements to improve reliability, security, processes, and performance.Takes responsibility for meeting commitments; desire to succeed and has a history of meeting solutions by deadline.Builds respectful relationships with team members; consistently acknowledges and appreciates each members contributions.Provides quality customer service above else; ensures an understanding between customer and NTT and helps provide workable solutions.Keeps track of lessons learned and shares those lessons with team members.Mitigates team conflict and communication problems; provides information that insures interest and understanding.Promotes innovation, creativity, and effectiveness, always striving for continuous improvement.Grows professionally and personally; eager to acquire new knowledge.