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Daimler Truck AG
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ServiceNow_Service Owner (Integration)_T7

ServiceNow_Service Owner (Integration)_T7

Daimler Truck AG

0 years

0 Lacs

Bengaluru, Karnataka

Posted:1 week ago| Platform: SimplyHired logo

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Skills Required

Azure Salesforce AWS APIs Agile

Work Mode

On-site

Job Type

Full Time

Job Description

Tasks

Role Objective

Own and govern all integration services on the ServiceNow platform, ensuring secure, scalable, and maintainable integrations across internal systems and third-party platforms. This includes overseeing design standards, vendor interfaces, API governance, and supporting platform automation needs through IntegrationHub.

Desirable Skills

Exposure to Agile/Scrum delivery models

Experience in integration cost estimation and vendor evaluation

Understanding of Service Graph Connectors and Certified Spokes

Familiarity with external orchestration tools or iPaaS platformsTop of Form

Core Responsibilities

Integration Strategy and Architecture

Define and maintain ServiceNow integration strategy and roadmap

Align integration architecture with enterprise integration principles and platform governance

Lead design reviews and provide architecture oversight for all integrations

Ensure usage of reusable, low-code integration patterns via IntegrationHub Spokes and Flow Designer

Platform Integration Ownership

Own end-to-end lifecycle of integrations across:

REST, SOAP, JDBC, SFTP

OAuth2, Basic Auth, API Key–based connections

Cloud integrations: Azure AD, AWS, Okta, SAP, Workday, JAMF, SCCM, Salesforce, Jira, etc.

Ensure proper exception handling, timeouts, throttling, and retry mechanisms

Manage outbound and inbound data interfaces using ServiceNow MID Servers and secure endpoints

Tools and Technologies

Expert in:

IntegrationHub, Flow Designer, Scripted REST APIs

MID Server setup, configuration, and troubleshooting

Credential aliasing and connection security

Use of Data Sources, Transform Maps, Import Sets, Scheduled Jobs

Familiar with Webhooks, event-driven integrations, External Workflows, and Message Queues

Governance and Compliance

Define integration design standards and policies (naming conventions, retry logic, logging, etc.)

Establish access control guidelines for external system integrations

Ensure compliance with security, audit, data residency, and data minimization policies

Document and govern all integrations via a central registry or CMDB mappings

Reporting and Metrics

Track key metrics like:

Number of integrations in production

Success/failure rates, transaction time, system latency

Maintain dashboards for integration health and lifecycle

Collaboration & Communication

Collaborate with:

Application teams for data contracts and handshake processes

Security team for integration risk assessments

Enterprise architects for alignment with overall integration architecture

Vendors and product owners for external dependencies

Conduct:

Design reviews, impact assessments, change approvals

Knowledge-sharing sessions for developers and ops

ServiceNow Platform Expertise

Deep understanding of:

ServiceNow platform internals: Scoped apps, update sets, ATF

Data model impacts (CMDB, Task tables, Users/Groups)

CSDM-aligned integrations (Application Services, Technical Services)

Integration impact on performance and upgrades

Job number:

4184

Publication period:

07/07/2025 - 07/08/2025

Location:

Bangalore

Organization:

Daimler Truck Innovation Center India Private Limited

Job Category:

IT/Telecommunications

Working hours:

Full time

To Location: Bengaluru, Daimler Truck Innovation Center India Private Limited

Contact

Malcolm Davidson
Email: [email protected]

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