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2.0 - 4.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Essential Duties and Responsibilities: Configure and customize ServiceNow modules. Troubleshoot production and test issues, recommend corrective actions, and perform resolution. Managing development deliverables using an Agile Framework Support customers across various time zones. Qualifications : Must have 2 to 4 years of total IT experience 1-2 years of ServiceNow Support and Development experience BE/BTech degree in Computer Science, Information Systems or equivalent field ServiceNow Certifications - CSA Knowledge, Skills and Abilities: Must have Experience with ServiceNow modules - ITSM Experience with application support and development activities. Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs. Write code adhering to coding best practices. Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS Ability to work in shifts or out of standard working hours. Ability to work independently and as a team member. Good to have Experience with ServiceNow modules SPM, CMDB, ITOM, ITAM Experience with resolving issues within SLA timelines Experience with Upgrade and Cloning activities Knowledge of Service Portal, UI Builder, Workspaces, Now Assist, Performance Analytics, Scoped applications, Experience with working in a client-facing environment. Professional Requirements : Strong written and oral communication skills including presentation skills. Strong problem solving and troubleshooting skills. Proven success in contributing to a team-oriented environment. Organizational, multi-tasking, and time-management skills
Posted 1 day ago
7.0 - 12.0 years
12 - 22 Lacs
Bengaluru
Hybrid
Qualifications: Work Location:- Bangalore Experience:- 7 to 10 years Role Responsibilities: • The ServiceNow Assistant Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond • Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements • Development of ITSM &; other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. • Always follow best development practices during implementation. • Support other developers in their work to integrate existing systems with Service Now • Support business process owners in configuring the platform • Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, HRSD, CSM, ITBM, Reporting/Analytics, Custom application. • Should be proficient to provide functional and Technical insight • Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be an added advantage • Exposure to ITIL Framework, IT Management Tools • Strong verbal communication skills and ability to Establish a rapport with clients and colleagues • Strong organizational and analytical skills • Exceptional Interpersonal Skills & Ability to work Independently and with a team Ability to flexible to stretch and learn new Technologies/process whenever necessary Requirement: • Candidate should have the ability to perform in a dynamically changing environment • Should have prior working experience in ServiceNow tool • Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members • Ability to work under pressure and handle crunched timelines • Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work • Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high performance teams and interface with all levels of the organization. Must-Have Certifications • Certified System Administrator (Desired) • ITIL Certifications (desired) • Other Service-Now Certifications (Preferred) • Scrum master (Preferred)
Posted 1 week ago
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