ServiceNow Developer

Responsibilities & Activities:

• Design, develop, and implement solutions using ServiceNow platform capabilities.
• Collaborate with multi-functional teams to gather and understand business requirements.
• Customize and configure ServiceNow applications based on business needs.
• Develop and maintain ServiceNow workflows, forms, scripts, and reports.
• Provide technicalexpertiseand support for ServiceNow implementations.

Experience &Competency:

• 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
• Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
• Experience in Observability is a plus.
• Experience in configuring ServiceNow workflows and forms.
• Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, scriptincludes,workflows etc.
• Experience with User Managementincluding groups, users, roles, ACLs, etc.
• Excellent problem-solving and communication skills.
• Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

Key Responsibilities

• Assistsenior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
• Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
• Participate in user acceptance testing (UAT) andassistwith data migration activities.
• Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)..

Additional Skills:

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• Strong understanding of IT service management (ITSM) principles is a plus.
• Basic understanding of scripting languages (e.g., JavaScript) is beneficial.
• Excellent analytical and problem-solving skills.
• Strong communication, collaboration, and interpersonal skills.
• Ability to learn quickly and adapt tonew technologies.
• Eagernessto learn and contribute to a fast-paced environment.

Integration:

• Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
• Establish andmaintaindata integrations to ensure accuracy and consistency.
• Generate and analyze reports related to Discovery, Service Mapping, and Event Management.