ServiceNow CSM Developer - Senior Level

7 - 12 years

13 - 23 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Greetings from SwaaS

Location : Chennai

JD:

  • Design and develop solutions using ServiceNow CSM modules (Case Management, Agent Workspace, Virtual Agent, Knowledge Management, etc.)
  • Customize ServiceNow applications and facilitate the rollout of new modules and applications.
  • Develop and maintain workflows, business rules, client scripts, UI policies, data policies, and integrations.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  • Integrate ServiceNow with external systems using REST, SOAP APIs.
  • Work closely with QA and ServiceNow administrators to ensure timely delivery and deployment of features.
  • Participate in ServiceNow upgrade planning and testing.
  • Maintain technical documentation for solutions developed.

CSM and ITSM

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