Customer Service Manager PSIPL [Property Solutions (India) Pvt. Ltd.]

0.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Company Overview:- PSIPL offers a comprehensive range of smart, innovative facilities management solutions that target cost effective, sustainable results at our clients facilities and workplaces. Our offerings include technical solutions, soft services solutions, pest management solutions, security management, business support solutions and specialized services solutions delivered across a variety of sectors and clients. At PSIPL, we combine a large pool of trained resources and incisive industry expertise to meet the requirements of our clients, who are from diverse business sectors. We at PSIPL are driven to provide our clients with compelling value-based solutions through our comprehensive services management approach and benchmarking to create workspaces built on our cherished principles of quality, trust and service excellence. The ISO 9001:2015, OHSAS 18001:2007, EMS 14001:2015 and EnMS 50001:2011 certifications are a testament to our quest for quality, safety and environmental sustainability. Vision of the organization: To be the first choice in delivering excellence in integrated solutions & experiences Values that we stand by: Continuous Improvement Entrepreneurial Spirit Respect For People Being Responsible and Accountable Team Work Business Ethics Roles & Responsibilities:- Drive account conversions into flagship accounts. Establish and implement process standardization, including documentation and reporting mechanisms (G-R-G Standards). Develop and deploy key documentation like: Employee Data Management Monthly Management Review (MMR) Reports Minutes of Meeting (MoM) Standardization Best Practices & Initiative Documentation Internal Review & Governance Framework Client Reporting & Documentation Standardization Townhall Calendar Management Client Expectation Documentation Control Mechanism Implementation Foster a culture of safety assessments across sites through digitalized framework. Ensure timely updates and reporting within the Account CRM system. Training of CRM application across stakeholder group. Conduct site visits and client meetings to capture the Voice of Customer (VOC). Organize client workshops and develop solution-oriented documentation. Administer and analyze Customer Satisfaction (CSAT) surveys. Conduct process audits Lead or participate in customer experience (CXM) events and initiatives to enhance service quality and client satisfaction. Key Skills:- Good Excel skills (pivot tables, formulas, charts, etc.). Experience with BI tools like Power BI, Tableau or similar is a plus Good understanding of customer metrics and service workflows. Analytical mindset with attention to detail. Effective communication and documentation skills. Show more Show less

Posted 1 day ago

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Receptionist cum Office Assistant Interior X Design

1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

The Receptionist cum Back Office Assistant position at Times Audio in Noida is a full-time role requiring a minimum of 2 years of experience. As the chosen candidate, you will be responsible for managing daily client interactions and service workflows efficiently. Your role will involve handling client calls and walk-ins professionally, logging incoming AV systems for service, creating service job cards, and updating system status. You will also be expected to track repair progress, communicate updates to clients, coordinate with technicians and office staff, book porters and shipping as needed, maintain service records, and follow-up schedules. The ideal candidate for this position should have at least 1 year of experience in a receptionist or coordination role, be familiar with basic service flow and documentation, possess strong communication skills in English and Hindi, and exhibit confidence, organization, and responsibility. It is preferable for candidates to reside in or near Noida. To be considered for this role, you must be able to provide details regarding the responsibilities handled in your previous job, explain how you managed coordination between teams or departments, narrate a challenging situation faced while dealing with a client or internal team and the resolution applied, list the systems or tools utilized to track work progress or tasks, rate your spoken English proficiency on a scale of 1 to 10, confirm willingness to occasionally travel to Gurgaon if required, and disclose your current monthly salary. This is a full-time position that requires in-person work at the Noida location.,

Posted 2 weeks ago

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