3 Service Transition Jobs

Rank : Associate Director Reports to : Service Design Lead The opportunity EYs global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government-like entities. A Transition Management and Operational Readiness Lead plays a pivotal role in ensuring the seamless transfer of projects, processes, or services from one state to another within an organization. This position demands a strong combination of project management, change management, and operational expertise to successfully guide transitions, mitigate risks, and optimize outcomes. You will collaborate closely with cross-functional teams to plan, execute, and monitor transitions, ensuring minimal disruption and maximum efficiency. Your key responsibilities Transition Strategy Development: Collaborate with stakeholders to define transition objectives, scope, and success criteria. Develop comprehensive transition plans, timelines, and budgets. Identify potential risks and develop mitigation strategies. Project Management: Lead and coordinate cross-functional teams involved in the transition process. Ensure project milestones and deadlines are met. Monitor project progress and adjust as necessary. Change Management: Develop and implement change management strategies to facilitate a smooth transition. Communicate with Service Lines and relevant stakeholders about the upcoming changes. Address concerns and resistance to change effectively. Process Optimization: Analyze existing processes and identify opportunities for improvement. Implement process changes and best practices during transitions. Ensure that the new state is more efficient and effective. Risk Management: Identify potential risks and develop contingency plans. Monitor and evaluate risks throughout the transition process. Take corrective actions to mitigate any issues that arise. Performance Metrics and Reporting: Govern key performance indicators (KPIs) to measure the success of transitions. Regularly report on progress to stakeholders and management. Use data to drive decision-making and continuous improvement. Vendor and Resource Management: Collaborate with external vendors or service providers, as needed. Manage resource allocation and budgets effectively. Documentation and Knowledge Transfer: Ensure that all relevant documentation and knowledge are transferred to the new state. Develop training materials and facilitate knowledge transfer sessions. Compliance and Quality Assurance: Ensure that transitions comply with relevant regulations and standards. Conduct quality assurance checks to verify that the new state meets quality requirements. Skills and attributes for success To qualify for the role, you must have Overall, 12 to 15 years of experience in IT Infrastructure area with at least 5 to 8 years' experience in Infrastructure service Transition Management and Operational Readiness Strong Transition Management knowledge Technical & Process Management Skills Expertise in IT Service Management (ITSM) frameworks such as ITIL. Strong project management skills for handling transitions and operational readiness. Deep understanding of service-level agreements (SLAs), vendor governance , and compliance requirements. Ability to analyze risk management frameworks and proactively mitigate operational risks. Proficiency in process optimization and ensuring seamless workflow transitions. Leadership & Strategic Thinking Capability to align IT transitions with business goals and long-term strategy. Strong change management skills to ensure smooth adoption of new processes. Ability to lead cross-functional teams and drive collaboration between internal stakeholders and vendors. Sharp analytical thinking to evaluate vendor performance and solve operational challenges. Forward-thinking approach to continuous improvement and innovation in IT service delivery . Communication & Stakeholder Management Exceptional communication skills for engaging with technical teams, executives, and vendors. Ability to manage stakeholder expectations and bridge gaps between client teams and service providers. Strong negotiation skills to drive vendor accountability and service performance. Competency in documentation, reporting, and dashboard management for tracking operational readiness. Clear understanding of conflict resolution techniques to handle vendor and internal team disagreements effectively. Ideally, youll also have Strategic Thinking Ability to align transition plans with business objectives and long-term IT strategies. Project Management Expertise – Strong skills in planning, execution, and monitoring of transition activities. Governance & Compliance Knowledge – Understanding of regulatory requirements, service level agreements (SLAs), and vendor contract management. Risk Management Skills – Proactive identification and mitigation of operational, financial, and security risks. Stakeholder Management – Ability to coordinate and communicate effectively with internal teams and outsourced vendors. Technical Acumen – Familiarity with IT infrastructure, service management frameworks (ITIL), and operational readiness standards. Process Optimization – Capability to refine workflows, enhance efficiency, and drive continuous improvement. Analytical & Problem-Solving Skills – Ability to assess vendor performance, troubleshoot issues, and implement corrective actions. Change Management Expertise – Ability to facilitate smooth transitions and manage resistance within the organization. Strong Communication Skills – Effective articulation of expectations, policies, and best practices to ensure alignment. What we look for Overall 12+ years of Transition Management and Operational Readiness experience in IT industry Project management certification (e.g., PMP, Prince2). Experience with process improvement methodologies (e.g., Six Sigma, Lean). Willingness to work in 24/7 What we offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Skill Set Service Design & Service Transition Years of exp 10 + Years Must to Service Design, Service Transition, Design Implementation, ITIL, ITSM Notice Period Immediate Role & responsibilities Preferred candidate profile

Role description: This is a key role within the Global Excellence Centre supporting the global Services strategy and excellence. This is achieved through being driving excellence in GEC service delivery within the service area, positioning GEC in the global business as a centre of excellence and supporting the implementation of the global S&A strategy. This is pivotal in ensuring capability excellence drives service delivery quality, driving sustainability into focus areas and ensuring the organization and reusability of data. This is a full-time role and reports directly to the GEC Business Area Director / GEC Director, with a dotted reporting line to the GBA Service Director. Role accountabilities: Standardization & Automation of Service Delivery Develop and implement standards ways of working for the Service Line, including governance and assurance across the discipline using standardized process and best practices. Full alignment required with the Global Procedures. Agree the standard role for GEC within the service delivery, and influence the alignment of this across the global business with the GBA Service Director Own the standardized approaches in GEC, and lead continuous improvement Provide assurance to the business area that standards are being delivered, adopted and complied with. Identify, develop, and deploy automated solutions to repeatable processes which improve efficiency and lower our cost of delivery for Service Line Contribute to continued development and deployment of service based digital tools. Drive best practices and knowledge to enhance the adoption of digital tools and products within BAs Quality / Service Excellence Support the Service Transition Director migrating prioritized activities from country to GEC Develop service delivery plan, setting high standards of service quality, leading to improved client (and GBA partners) satisfaction. Drive the discipline into using optimized ways of working Provide and stimulate Service Leadership in projects with a strong focus on Quality, Assurance & compliance. Understand GEC service delivery, as outlined by designated roles in Global Procedures, and help ensure that the planning of GEC project contributions aligns with this framework. Capability Development Contribute to strategic and long-term requirements for skills and capabilities for the service discipline, based on identified gaps between current and future needs. Build GEC competence & (additional) skills in line with future Service & Client need, to support growth, efficiency, effectiveness, and scale. Influence GEC leadership to create sufficient technical and digital leadership across the GEC service discipline to help attract improved work diet from countries. Promote knowledge sharing through webinars, workshops, presentations etc. Connected Data Develop strategies for selecting, storing, maintaining and reusing data in our service delivery. Showcase best practices of extracting value by reusing data and/or using the value from available data. Actively participate in relevant global communities regarding data. Sustainability Drive Sustainability in our Service Delivery through sharing of best practices, Identify opportunities for sustainability to be part of our service delivery. Organization Establish a GEC network of SMEs to help drive required outcomes of the role. Actively participate in relevant global service communities, such as SEGs and COPs. Growth Participate, if applicable, in tenders and global accounts, promoting and optimizing GEC adoption. Contribute to development of global value propositions to be used for MtO phase and Key Clients including digital and sustainable solutions. Act as advocate for GEC in global communities. Develop capability statements for GEC including best practices. Partner with Discipline Director to develop growth plan for respective service in collaboration with BAs, based upon their market requirements. Contribute to enhancing the commercial awareness skills of senior GEC staff to empower their effective participation in pursuits. GEC Contribution Contribute to improved GEC contribution by influencing and operationalising standard work splits between BA and GEC that help set contribution targets. Key shared accountabilities GEC capability development strategy Prioritized Automation initiatives Interact with GEC Automation leads to support development of automated solutions and digital tools Interact with Digital Intelligence product teams to align automated solutions and client facing solutions Interact with BIM and Design Automation Leads to support development of automated solutions and digital tools. Interact with GEC Quality Director on delivery of high quality service delivery. Interact with Discipline Director and Business Development Director on Growth and GEC Contribution. Develop GEC data strategy in collaboration with GEC S&A and Data Director (aligned to global strategy) Decision rights Drives efficiency through standardization and automation of service delivery Executes discipline strategy across GECs, implementing processes, procedures, and tools for delivery Leadership of GEC service group(s) and communities to drive best practice and knowledge sharing Drives service community to enhance capability development & technical skillset in line with professional standards Support development and implement service based digital tools Important Metrics Adoption of Global Procedures and digital tools Efficiency through standardization & automation Quality of project deliverables Implementation of tailored training plan Qualifications & Experience: Significant professional experience in the service (15 years or more), ideally with experience globally and working to different standards and practices Excellent influencing and collaboration skills at a strategic level as well as leadership at a detailed service level Strategic mindset, collating information across the business and developing opportunities to benefit the service, Arcadis and our clients Ability to coach and bring out the best in your teams Strong interpersonal skills and technical expertise to draw a following and build and maintain relationships across the business Driven to achieve outcomes taking ownership of challenges and working to resolve in a collaborative way Ability to see from others perspectives Able to lead service expert groups where required and guide on content and topics to support service development within GEC and to a growing extent, globally This person is also expected to take an active role in mentoring and sponsoring people in your service and to support communities and social activities that show good leadership and support Arcadis sustainability objectives Be curious: Demonstrate and develop curiosity in oneself and others; bringing clients and Arcadians on a journey of discovery and co-creation. Have a global, strategic, and future thinking mindset. Are digitally-savvy, entrepreneurial and innovative. Build organizational networks that are value-adding, engaging and purposeful. Incorporate a human-centric, experimentation and continuous learning mindset to lead innovation and transformation. Actively engage diverse points of view and manage healthy issues-based conflict. Drive success: Create a sense of shared ownership and accountability balancing this with decisiveness and holding others to account for delivery. Take ownership for own responsibility, creating clarity and motivating and aligning others. Internalize organizational goals, making them ones own personal stretch goals. Are outcomes focused and tackle challenges head-on. Demonstrate commercial acumen in general, and specifically with regards to sustainable solutions. Actively shape the future of the organization. Ignite passion: Personally role model own commitment to improving quality of life and putting sustainability at the core. Apply an adaptive style to engagement that is culturally sensitive and appeals to the personal needs of others. Bring clarity and manage anxiety in others, through clear communication and inspiring storytelling. Integrate their work, helping others make the connection between their work and the bigger picture. Maintain personal resilience and rebound from setbacks and help others to do the same.