Service Support Coordinator

Job Description

Role & responsibilities Provide back-office support to the field service team Coordinate with Field Engineers (FEs), and clients to ensure smooth operations Schedule, monitor, and follow up on Preventive Maintenance Service (PMS), installations, and breakdown calls Prepare and monitor activity schedules for Field Engineers (FEs) and ensure timely follow-up Handle service-related correspondence and maintain proactive communication with all stakeholders Track movement of tools and manage spare part sales as per targets Contribute to business growth through consumables, accessories, and equipment sales Maintain service-related documentation, data files, and ensure timely updates Develop and maintain a strong induction program for new service team members Support the Service Manager in tracking performance metrics, reports, and meetings Preferred candidate profile Personal Attributes: Should be good at talking and working with others (English & Marathi) Should be active and careful in work and able to work without consent supervision Should look presentable and have a friendly nature Should be able to think of new and simple ways to do tasks better Should work well with the team and be ready to take responsibility when needed. Professional Skills: Quick decision-making and presence of mind Understand customer needs and responds politely. Manage time well and knows how to set priorities. Works well in a team and builds strong working relationships. Technical Skills: Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) Excellent email communication and documentation skills Strong file and data management abilities Qualifications & Experience: Graduate in any discipline Experience in service operations, Logistic or a support role is preferred Fluency in English and Marathi is a must Why Join Yoga Group: Work with a trusted brand serving the healthcare industry for over 27 years Opportunity to contribute meaningfully to healthcare service excellence Exposure to advanced medical technologies and service operations Friendly, professional, and growth-oriented work culture Opportunities to take initiative, lead improvements, and grow within the company Job Types: - Full-time, Regular / Permanent Benefits: - Cell phone reimbursement - Health insurance - Paid time off - Provident Fund Work Schedule: - Day shift / Morning shift Relocation & Commute: - Shivajinagar, Pune - 411005, Maharashtra: Must be able to reliably commute or be willing to relocate before joining. How to Apply: Interested candidates can send their resumes to adminhr@vihaanenterprisesindia.com