Support Services Management Teamware Solutions

3.0 - 6.0 years

3 - 7 Lacs

Gurgaon, Haryana, India

On-site

Key Responsibilities: Customer Support Coordination : Partner with the TAM to deliver best-in-class customer support, ensuring smooth onboarding for new Ultimate Support customers and maintaining a high standard of communication throughout. Issue Management : Review all assigned Ultimate customer issues daily, ensuring timely and accurate updates based on customer priority and business impact. Collaborate with Support Engineers and Management teams to ensure efficient resolution. Support Case Reviews : Lead regular support case reviews with the customer team, ensuring accurate prioritization of issues, visibility on progress, and clear next steps. Critical Issue Oversight : Take ownership of any critical support issues and provide ongoing personalized management and updates until resolution. Service Reviews : Contribute to the service review process, focusing on the performance of technical support services and identifying opportunities for improvement. Service Improvement Planning : Define and maintain a Service Improvement Plan (SIP), working closely with Support Delivery Managers to address areas for improvement and track progress against agreed actions. Root Cause Analysis (RCA) : Conduct customer-specific RCA analysis following significant events, providing official Customer Facing Statements with outcomes. Support Health Insights : Provide insights and data on the technical health of the customer, helping evaluate the overall effectiveness of support services.

Posted 9 hours ago

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Treasury Manager Bunge

10.0 - 15.0 years

0 Lacs

punjab

On-site

As a Manager - Treasury at Bunge, you will be responsible for performing Cash & Debt management activities supporting Treasury operations that cater to the Asia Pacific / Europe / US operations for Bunge Group. Your key responsibilities will include managing treasury FX Dealing, preparing and analyzing FX unhedged exposure, calculating MTM on Hedges & Derivatives, submitting Debt/FX/Investments reports to authorities, monitoring Inter-co loan balances, and reconciling bank accounts. Additionally, you will oversee bank account management, IHC flows and settlements, online banking system, FX dealing function, cash pooling, and cash forecasting/planning process. In this role, you will lead a team of 10-12 people, manage stakeholder relationships, resolve queries within defined timelines, and provide guidance to finance professionals for their professional development. Collaboration with other departments, ensuring financial policies align with the company's goals, supporting Officers in Cash & debt management accounting & reporting, and identifying process improvement opportunities will also be part of your responsibilities. To succeed in this role, you should make decisions aligned with Bunge's global strategy, cultivate strong relationships, develop data-driven strategies, have a good understanding of hedges, SPOT, Forward, M2M, and experience in Agribusiness/Commodity trading industry. Your educational background should include a Graduation degree with 10-15 years of work experience in managing a Treasury Function. Strong communication skills in English, proficiency in Microsoft Office, ERP/SAP/Online Banking Portals, and the ability to work in different shift timings, especially US shifts, are essential requirements. Join Bunge, a world leader in sourcing, processing, and supplying oilseed and grain products, creating sustainable products and opportunities for farmers and consumers worldwide. As an Equal Opportunity Employer, Bunge values diversity and welcomes applications from Veterans/Disabled individuals.,

Posted 1 day ago

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