Customer Support Representative - Voice Resultscx

0.0 - 4.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Handle inbound and outbound calls related to healthcare services. Service customers seeking support with their monthly healthy benefit package. This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements. Customers will seek help with replacement cards, balance checks, and contact information updates. Successful associates can distinguish varying levels of customer complexity communicate effectively. Ensure compliance with HIPAA and other healthcare regulations. Resolve customer queries efficiently while maintaining professionalism. Maintain records of patient interactions and escalate complex cases when needed. What requirements must I meet to join the team Bachelors degree in any field Strong verbal and written communication skills. Ability to handle customer inquiries with empathy and professionalism. Basic knowledge of healthcare processes and medical terminologies (preferred). Problem-solving and multitasking abilities. Cognitive and Behavioral Assessment: Traitify - Medium or High Language Proficiency: Emmersion - B1 CEFR score Typing Test: 25 WPM at 95% accuracy Familiarity with CRM software or call center tools (a plus)

Posted 1 month ago

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Territory Service Representative DHL IT

- 3 years

2 - 4 Lacs

Prayagraj

Work from Office

Ensure safe handling of all shipments at the service centre and report any damaged cases to the origin Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients. Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ outsourced manpower. Ensure daily updation, allocation and collection OTM machines for deliveries. Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier. Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training program designed centrally. Ensure adequate manning in terms for full-time employees, PDAs etc. Generate and maintain MIS related to the service centre. Maintain MIS. Ensuring compile ops process as per ISO guidelines and records maintained

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