2 Service Now. Jobs

Key Skills : MAC, Linux, Team Management, Stakeholder Management, Windows, Antivirus, Service Now. Key Roles and Responsibilities: Provide first-level support for laptops, desktops, printers, mobile devices, and other tech equipment. Diagnose and resolve technical issues in accordance with defined severity levels and SLAs. Perform installation, configuration, and troubleshooting of operating systems such as Windows 10, Windows 11, and macOS (e.g., Sonoma, Ventura). Provide support for printer setup and troubleshooting, Slack, Google Cloud Platform (GCP), VPN, and Microsoft 365 (O365) applications. Resolve software and hardware-related issues efficiently. Configure network and local printers and resolve common printing problems. Log, prioritize, and track helpdesk tickets using FreshWorks or other ITSM tools. Escalate unresolved technical issues to the appropriate internal teams or vendors. Collaborate closely with other IT team members to diagnose complex problems and deliver resolutions. Work with cross-functional departments to understand and address specific technical needs. Document resolutions for recurring issues and update the internal knowledge base. Provide ongoing support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Support AV room equipment and ensure full functionality for meetings and presentations. Coordinate with network/infrastructure teams to resolve Wi-Fi or connectivity issues beyond first-level troubleshooting. Deliver prompt support via phone, Slack, and FreshWorks ticketing system, ensuring timely updates and follow-ups. Track laptop devices under warranty and manage vendor coordination for repairs or replacements. Maintain detailed records of warranty claims and follow through to resolution. Experience Requirements: 3 to 4 years of hands-on experience in an IT Helpdesk support role. Strong background in PC hardware troubleshooting, software installation, and user support. Experience resolving common issues on Windows and macOS platforms. Proven ability to handle multi-channel support (Slack, ticketing systems, and phone) efficiently. Familiarity with O365 tools and applications, including resolving typical user-related issues. Experience maintaining and supporting AV conference room equipment is a plus. Ability to coordinate with cross-functional technical teams and external vendors. Previous experience managing helpdesk documentation and knowledge bases. Preferred experience with endpoint security tools (e.g., ManageEngine or similar solutions). Working knowledge of patch management practices and related tools is an advantage. Education: Any Post Graduation, Any Graduation.

Consultant Data Engineer Tools & Technology : Snowflake, Snowsql, AWS, DBT, Snowpark, Airflow, DWH, Unix, SQL, Shell Scripting, Pyspark, GIT, Visual Studio, Service Now. Duties and Responsibility Act as Consultant Data Engineer Understand business requirement and designing, developing & maintaining scalable automated data pipelines & ETL processes to ensure efficient data processing and storage. Create a robust, extensible architecture to meet the client/business requirements Snowflake objects with integration with AWS services and DBT Involved in different type of data ingestion pipelines as per requirements. Development in DBT (Data Build Tool) for data transformation as per the requirements Working on multiple AWS services integration with Snowflake. Working with integration of structured data & Semi-Structure data sets Work on Performance Tuning and cost optimization Work on implementing CDC or SCD type 2 Design and build solutions for near real-time stream as well as batch processing. Implement best practices for data management, data quality, and data governance. Responsible for data collection, data cleaning & pre-processing using Snowflake and DBT Investigate production issues and fine-tune our data pipelines Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery. Co-ordinates and Support software developers, database architects, data analysts and data scientists on data initiatives Orchestrate the pipeline using Airflow Suggests improvements to processes, products and services. Interact with users, management, and technical personnel to clarify business issues, identify problems, and suggest changes/solutions to business and developers. Create technical documentation on confluence to aim knowledge sharing. -Associate Data Engineer Tools & Technology : Snowflake, DBT, AWS, Airflow, ETL, Datawarehouse, shell Scripting, SQL, Git, Confluence, Python • Duties and Responsibility Act as offshore Data engineer and enhancement & testing. Design and build solutions for near real-time stream processing as well as batch processing. Development in snowflake objects with there unique features implemented Implementing data integration and transformation workflows using DBT Integration with AWS services with snowflake Participate in implementation plan, respond to production issues Responsible for data collection, data cleaning & pre-processing Experience in developing UDF, Snowflake Procedures, Streams, and Tasks. Involved in troubleshooting customer data issues, manual load if any data missed, data duplication checking and handling with RCA Investigate Productions jobs failure with including investigation till find out RCA. Development of ETL processes and data integration solutions. Understanding the business needs of the client and provide technical solution Monitoring the overall functioning of process, identifying improvement area and implement help of scripting. Handling major outages effectively along with effective communication to business, users & development partners. Defines and creates Run Book entries and knowledge articles based on incidents experienced in the production - Associate Engineer • Tools and Technology: UNIX, ORACLE, Shell scripting, ETL, Hadoop, Spark, Sqoop, Hive, Control-m, Techtia, SQL, Jira, HDFS, Snowflake, DBT, AWS • Duties and Responsibility Worked as an Senior Production /Application Support Engineer Working as Production support member for Loading, Processing and Reporting of files and generating Reports. Monitoring multiple Batches, Jobs, Processes and analyzing issue related the job failures and Handling FTP failure, Connectivity issue of Batch/Job failure. Performing data analysis on files and generating files and sending files to destination server depends on functionality of job. Creating Shell Script for automating the daily task or Service Owner Requested. Involved in tuning the Jobs to improve performance and performing daily checks. Coordinating with Middleware, DWH, CRM and most of teams in case of any issue of CRQ. Monitoring the overall functioning of process, identifying improvement area and implement help of scripting. Involved in tuning the Jobs to improve performance and raising PBI after approval from Service owner. Involved in performance improvement Automation activities to decrees manual workload Data ingestion from RDBMS system to HDFS/Hive through SQOOP Understand customer problems and provide appropriate technical solutions. Handling major outages effectively along with effective communication to business, users & development partners. Coordinating with Client, On- Site persons and joining the bridge call for any issues. Handling daily issues based on application and jobs performance.