3 Service Analyst Jobs

Job Description: Job Title- Technology Service Analyst, AS Location- Pune, India Role Description You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role, you will be accountable for the following: to resolve user request supports, troubleshooting functional, application, and infrastructure incidents in the production environment. work on identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Eyes on glass monitoring of services and batch. Preparing and fulfilling data requests. Participation in incident, change and problem management meetings as required. Deutsche Bank s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide hands on technical support for a suite of applications/platforms within Deutsche Bank Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration. Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3. Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time). Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date. Approach support with a proactive attitude, working to improve the environment before issues occur. Update the RUN Book and KEDB as when required. Participate in all BCP and component failure tests based on the run books Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support Your skills and experience Must Have : Programming Language - Java Operating systems -UNIX, Windows and the underlying infrastructure environments. Middleware - (e.g. MQ, Kafka or similar) WebLogic, Webserver environment - Apache, Tomcat Database - Oracle, MS-SQL, Sybase, No SQL Batch Monitoring - Control-M /Autosys Scripting - UNIX shell and PowerShell, PERL, Python Monitoring Tools - Geneos or App Dynamics or Dynatrace or Grafana ITIL Service Management framework such as Incident, Problem, and Change processes. Preferably knowledge and experience on GCP. Nice to Have : 3+ years of experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function Good analytical and problem-solving skills ITIL / best practice service context. ITIL foundation is plus. Ticketing Tool experience - Service Desk, Service Now. Understanding of SRE concepts (SLA, SLO s, SLI s) Knowledge and development experience in Ansible automation. Working knowledge of one cloud platform (AWS or GCP). Excellent communication skills, both written and verbal, with attention to detail. Ability to work in virtual teams and in matrix structures. How we ll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams https: / / www.db.com / company / company.htm

Understand the Insurance business end to end Analyze and input data into systems / databases Process requests basis various rules (both subjective and objective judgement involved) Issue policies / invoices on behalf of the client Reconciliations Qualifications & Skills Required Graduates / Post Graduates (Mathematics / Statistics / Economics / Commerce / BBA) 0-3 years of P &C Insurance experience. Good written & verbal communication Strong analytical skills. Demonstrates behaviors consistent with the organization s values Analyzes and synthesizes information / Makes decisions based on policies Keeps the team informed on work activities Demonstrates behaviors consistent with the organization s values Assumes responsibility and displays dedication to meet/exceed the expectations and requirements of customers Participates as team member Assumes personal responsibility and follows up to meet commitments to others Analyzes and synthesizes information / Makes decisions based on policies Plans tasks and organizes own work Sets priorities for tasks in order of importance Keeps the team informed on work activities Expresses positive expectations of others and speaks of team members in positive terms Additional Skills (If Any) Attention to details Knowledge of MS-Excel

The Axial Programme will be powe'red by S/4HANA a new ERP (Enterprise Resource Planning) system which will be implemented right across the organisation and will provide our business with standardised processes, enhanced financial management, common data and real time reporting, transforming the way we work through our entire supply chain - from bench to patient. The new system will be used by more than 20,000 employees daily, is foundational to all AZ entities and is central to most core business processes. This is a once in a generation programme for AstraZeneca and will shape our ways of working globally for many years to come. The Axial programme needs the best talent to work in it. Whether it s the technical skills, business understanding or change leadership, we want to ensure we have the strongest team deployed throughout. We are aiming to deliver a world class change programme that leaves all employees with a fuller understanding of their role in the end-to-end nature of our global company. This programme will provide AZ with a competitive edge, to the benefit of our employees, customers and patients. What you'll do We are looking for a service analyst to work with the Analytics Service Lead on AstraZeneca s new SAP analytics and AI capabilities. We want to deliver amazing customer experiences and world class value; this cannot be achieved without great service management. As an SAP Analytics Service Analyst, you will contribute to: ITIL-based process design; service introduction; definitions of service metrics; change management; and managing operations on ServiceNow. You will also lead the on-going improvement of service once we go-live. Essential for the role Proven experience of service management. Good hands on with ServiceNow Good hands on with JIRA Good understanding of ETL processes. Good with Data reconciliation. Desirable for the role Service management on a 24x7 business critical platform for a global company ITIL qualification Provide technical support to end-users, ensuring effective utilization of SAP analytics tools. Conduct workshops and training sessions to improve user competency in data analysis tools. Collaborate with IT and business teams to integrate various data sources and systems with SAP analytics. Assist in the development and implementation of new analytics solutions and enhancements. Ensure compliance with data governance policies and maintain standards for data accuracy and security. Implement best practices for data management and analytics reporting. Team leadership and building teams. Managing outsourced service providers. Familiarity with regulatory frameworks (GxP, GPDR, SOX). Knowledge of SAP ecosystems, including SAP S/4HANA, SAP Analytics Cloud, SAP Datasphere and Collibra. Process digitisation and automation. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Experience in pharmaceutical, healthcare, or manufacturing industries. Knowledge of Agile or hybrid project delivery methodologies.