Service Advisor

A Royal Enfield service advisor acts as the primary point of contact for customers needing service on their motorcycles. They take customer inquiries, understand the service needs, and coordinate with technicians and parts availability. The role involves creating repair orders, managing invoicing, and explaining service details to customers. Key Responsibilities: Customer Interaction: Greet customers, understand their service needs, and explain service options. Repair Estimates: Prepare accurate cost and time estimates for vehicle repairs. Coordination: Coordinate with technicians, ensure parts availability, and monitor repair progress. Job Order Management: Create and manage repair orders, including scheduling appointments. Invoicing and Delivery: Manage invoicing, explain service details at vehicle delivery, and address customer complaints. Relationship Building: Build long-term customer relationships by providing advice on future service needs. Administrative Tasks: Manage customer databases, record details, and track customer history. Skills and Qualifications: Strong customer service and communication skills are essential. Familiarity with automotive service processes and terminology is helpful. Knowledge of Royal Enfield motorcycle models and parts is a plus. Ability to work independently and as part of a team. Ability to handle customer inquiries and resolve issues effectively. Experience in a customer-facing role within the automotive industry is often preferred. A Bachelor's degree in mechanical or automobile engineering may be required, but not always.