Service Advisor

Job Summary:

We are looking for a customer-focused, energetic, and technically knowledgeable Service Advisor to join our team. The ideal candidate will act as a liaison between customers and our service technicians, ensuring clear communication, accurate job card creation, and customer satisfaction throughout the service process.

Key Responsibilities:

• Greet customers warmly and listen to their vehicle concerns or service requirements
• Create accurate job cards and ensure proper documentation
• Provide repair/service estimates and explain recommended services to customers
• Coordinate with workshop team for timely and quality service delivery
• Follow up on vehicle progress and keep customers updated
• Conduct final delivery of vehicles ensuring all services are completed
• Upsell additional services and products where appropriate
• Handle warranty and insurance-related documentation (if applicable)
• Address and resolve customer complaints professionally
• Ensure customer satisfaction and maintain long-term relationships

Key Skills Required:

• Excellent communication and interpersonal skills
• Strong technical knowledge of automobiles (especially Maruti Suzuki is a plus)
• Ability to handle pressure and manage multiple tasks
• Basic computer skills (DMS knowledge preferred)
• Customer-first attitude with problem-solving mindset

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person